MVECA Customer Service Coordinator

Customer Service Coordinator

The Miami Valley Educational Computer Association located in Yellow Springs, Ohio has an opening for a customer service coordinator on the student software support team. Facilitates the delivery of timely and effective customer support for K-12 software applications associated with student information systems and/or library automation. Assists client organizations with the use of software tools that support the collection, analysis, and maintenance of student data.

Qualifications:

• Minimum of a high school diploma. Associates degree in a technology related field is desirable.
• Documented evidence of a clear criminal record.
• Knowledge of computing environments.
• Ability to train and support clients in the use of software systems.
• Proficiency in the use of spreadsheet software. Knowledge of databases is desirable.
• Energetic self-starter able to work with minimum supervision.
• Ability to conceptualize, evaluate, prioritize, and solve complex problems.
• Ability to develop training materials and supplemental documentation.
• Ability to establish working relationships with co-workers and function as part of a cohesive team.
• Maintains high ethical standards, integrity, and professionalism.
• Able to work in an interruption intense environment.
• Ability to interact comfortably and confidently with the public.
• Ability to maintain confidentiality of privileged information.
• Ability to learn new skills and perform new job functions as work environment changes.

Other desirable qualifications:

• Experience with K12 software applications:
  Progress Book Student Information and Gradebook and/or INFOhio library automation software, Same Goal IEP forms management.
• Group presentation and customer training experience.
• Work experience in the information technology industry.
• Goal-oriented, career minded.

To apply, please email your cover letter and resume to employment.