Customer Service Assistant​/Officer; Night Shift

Working Hours: 8pm to 8am (4 days work, 3 days off/3 Days work, 4 days off Alternating)
Working Locations: Pioneer (Shuttle Bus available at selected MRT Stations)

• Handle customer enquiries via phone, email, or system platforms
• Provide updates on shipment status, delivery schedules, and order issues
• Resolve customer complaints or escalates issues when necessary

• Process and monitor incoming customer orders in the system
• Coordinate with warehouse and transport teams for timely delivery
• Ensure accuracy of order details, invoices, and shipping documents

• Use SAP / WMS (Warehouse Management System) for order processing and tracking
• Maintain accurate records of shipments, delivery status, and customer requests
• Prepare basic reports on order status or service issues

• Liaise with warehouse, operations, and drivers to ensure smooth workflow
• Follow up on delayed shipments or operational issues
• Support operations team during peak periods when needed

• Ensure service level agreements (SLA) are met
• Maintain professionalism in all customer interactions
• Follow company SOPs and logistics procedures

• Proficient in MS Office, WMS, SAP
• Able to perform overtime when required
• Customer service orientated, with good communication and interpersonal skill
• 1 to 2 years of experience in Logistics industry / related Education background will be a bonus
• Ability to work Night Shift Preferred

Azhar Anuwar l Educare Human Capital

Reg No.: R l EA License No: 11C4731

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