Sr. Client Service Specialist Mon - Fri

Sr. Client Service Specialist - (Mon - Fri ) Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determines cause of problem; selects and explains best solution; expedites corrections or adjustments; follows up to ensure resolution.
• Responses are predominantly routine but may require deviation from standard procedures.
• Other duties as assigned.

• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to Multi-task

• Job may require extended sitting or standing, use of standard office equipment.

• High School Diploma or GED.
• 2–4 years client service experience.

• Professional certification may be required in some areas.

• Quarterly Incentive Plan.
• 136 hours of Paid Time Off (17 days per year), usable for Sick Time or Personal Use.
• Excellent Medical, Dental and Vision benefits.
• Tuition Reimbursement for education related to your job.
• Employee Recognition and Rewards Program.
• Paid Volunteer Time to support a cause close to your heart.
• Employee Discounts.
• Wellness Incentives up to $100 per year for completing challenges, plus discount on contribution rates.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. This position requires the final candidate to successfully pass an E‑Verify Check. Company benefits are contingent upon meeting eligibility requirements and plan conditions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.