Customer Account Manager; Hybrid

Date Posted:

Country: United States of America

Location: US-OH-TROY-101 ~ 101 Waco St ~ WACO

Position Role Type: Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are seeking an experienced, Customer Account Manager (CAM). You will serve as the transactional main point of contact with their respective customers and will be responsible the day-to-day activities of customer communication regarding the placement of purchase orders, general inquiries, and meeting customer expectations. You will also provide a key role by representing the needs of the customer within the business and the company’s policies to the customer.

You will also be responsible for actively monitoring the needs of the customer to ensure that satisfaction is maintained through responsive communications and processing of requests.

This position is required to work in a hybrid schedule with 2-3 days on site as business needs determine.

• Be the primary point of contact with your respective customer
• Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met
• Solve client issues when required and build meaningful relationships with the customer
• Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution
• Ensure that all customer requests are handled with professionalism and within a timely manner
• Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements
• Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication)

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
• Experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance
• Experience utilizing Enterprise Resource Planning (ERP) software system ( ie SAP)
• Experience utilizing Microsoft Office
  - Excel, Word and PowerPoint skills

• Demonstrated ability to remain composed and decisive in a fast-paced environment
• SAP Preferred
• Strong business acumen with the ability to prioritize multiple deliverables

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto…