Product Designer, Practice

Position: Staff Product Designer, Practice Areas
Location: Toronto

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are seeking a Staff Product Designer to join our growing Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days.

Design plays a pivotal role at Clio, standing alongside Product and Engineering as one of the three pillars of our Research and Development organization. Our product designers work directly with customers to understand their behaviors, needs, and workflows. They champion thoughtful, high-quality experiences as we transform how lawyers and their teams serve their clients. If you're focused on shipping value to customers with an opportunity to revolutionize an industry, you've found your next team.

About the role

At Clio, "practice areas" refers to the specific branches of law, such as family, personal injury, or corporate law, that shape how lawyers deliver services to their clients. This distinction determines workflows, documents, timelines, and the way firms win and serve their clients. Our vision is for the platform to feel purpose-built for every kind of legal practice and for every role within it, from the attorney managing the matter to the staff running the firm.

As a Staff Product Designer, you'll lead the experience strategy for practice area customization, from intake through case close, across litigation and transactional disciplines. You'll start with Clio's Personal Injury add-on as an anchor for the broader framework you'll build. You'll define the frameworks and patterns that make Clio feel native to each practice area, building reusable architecture that scales to family law, real estate, immigration, corporate law, and beyond.

You'll define how AI and automation integrate into practice-specific workflows, not just as features, but as a design philosophy that makes legal work more simple, smart, and human.

Ideal candidates thrive in ambiguity, turning deep customer understanding into clear direction, cohesive experiences, and measurable outcomes. You'll partner closely with Product and Engineering leaders to set vision, raise the quality bar, and elevate other designers, including shaping AI experiences that are trustworthy, explainable, and appropriately controlled.

What you'll do

* Partner with Product and Engineering leaders to define experience strategy, success metrics, and high-leverage priorities, grounded in customer insights and business outcomes.

* Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.

* Lead end-to-end design across multi-surface journeys - from opportunity framing and to prototyping, validation, and high-quality execution.

* Shape a compelling long-term experience vision for your problem space, bringing others along through storytelling and collaboration thinking.

* Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond "good enough."

* Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope.

* Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration.

* Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and bar-raising craft.

* Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.

* Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio.

What you bring

* 8+ years of Product Design experience, B2B SaaS experience is preferred, but not required.

* Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market).

* Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems.

* Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.

* Strong product judgment and business acumen - able to connect customer needs to strategy, metrics, and roadmap decisions.

* Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.

* Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.

* Proven experience designing AI-powered experiences, including…