Coordinator of Student Experience Retention and Success

Location: Wilberforce

Return to Careers

Division/Department

Academic Affairs

Reports to

Provost/Associate Vice President for Academic Affairs

Position Type

Full-time

Job Summary

Serves as the primary university agent to enhance student classroom attendance. Monitors student/faculty interaction and ensures that students form meaningful relationships with faculty to improve student academic performance.

Essential Duties & Responsibilities

* Responsible for contacting students by phone and/or home visits.

* Patrols campus. Knocks on students' residence hall doors. Makes contact and promotes means to enhance student class performance. Confers with students, parents, and administrators. Checks students who have serious absentee issues.

* Reports to law enforcement agencies any acts that contribute to the injury of students.

* Manages the Student Attendance Committee.

* Deals with confidential issues concerning personal family crisis, unhealthy living conditions and personal safety issues involving students and students with underlying mental or social issues.

* Works to assist and build institutional enrollment by hosting and participating in registration and attendance roundups.

* Performs other duties as assigned.

* Register and Advise students.

Required Knowledge,

Skills and Abilities

* Knowledge of strategic enrollment planning/management strategies, recruitment/admission policies and procedures.

* Applicant must be able to use and have familiarity with MS Word, Excel as well as an understanding of the use of EAB (Education Advisory Board) retention softwares.

* Interpersonal/human relations skills, supervisory skills.

* Ability to initiate and maintain professional relationships.

* Ability to maintain confidentiality.

* Demonstrate an understanding of Enrollment Management's tenants of Recruitment and Retention.

* Demonstrate the ability to work with a wide range of people and commitment to diversity.

* Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.

* Skill in effective communication (written and verbal) and public presentations.

* Experience with and sensitivity to diverse populations.

* Ability to travel and work a varied schedule with flexible hours.

* Strong Customer Service and Customer Care Skills.

* Maintain a positive attitude that will promote a healthy cultural climate.

Minimum Qualifications

Master's degree preferred, with previous experience working in an institution of higher education.

Wilberforce University is an equal opportunity employer and is committed to fostering an inclusive and diverse community. All candidates must be legally authorized to work in the United States at the time of hire. The University does not sponsor or take over sponsorship of employment visas for this position.

Wilberforce University

Founded in 1856, Wilberforce University is America's first private, coeducational University established to educated men and women of African descent; and is closely affiliated with the African Methodist Episcopal Church. Today, Wilberforce is a well-respected private, residential liberal arts university with a clear mission, core values and vision for the future and is a noted pioneer in the Co-Operative Education Movement.

Wilberforce awards the Bachelor of Arts and Bachelor of Science degrees in the areas of business, engineering and computing science, humanities, natural sciences, and social sciences; as well as the Master of Rehabilitation Counseling degree. The University is located in Wilberforce, Ohio, a community readily accessible to the Dayton, Cincinnati and Columbus metropolitan centers' social, professional and cultural amenities and airports.

Wilberforce University is an Equal Opportunity Employer

How to Apply:

To apply for the Coordinator of Student Experience Retention and Success position, use the "Quick Apply/Submit Resume" button below to submit your information, cover letter and resume to the Wilberforce University Department of Administration and Human Resources.