User Services Supervisor- 2nd Shift

Location: Wilberforce

Posting Number 0801814 Classification Title User Services Supervisor- 2nd Shift Working Title Department Library Department Contact Email csterling

Job Summary /Basic Function

* Coordinates hiring and training of Federal Work Study (FWS) student employees

* Supervises, trains, and manages student employees

* Oversees and manages the functional supervision of Circulation during 2nd shift hours

* Conducts user and item record maintenance, physical material processing, shelving materials, shelf reading, stack maintenance, and other collection maintenance needs

* Develops best practices, strategies, and workflows in accordance with library policies

* Manages circulating materials, including course reserves, Interlibrary Loans, general collection, and instructional services materials

* Performs opening and closing procedures during scheduled shifts

* Assists with cleanup projects for the Integrated Library System (ILS)

* Assists patrons with use of the library catalog, access to electronic resources, computers, and printing.

* Manages patron services

* Manages consortia borrowing and lending requests

* Manages visiting patron in an INN-REACH consortia Network

* Compiles various library statistical reports

* Assists with library exhibits

* Participates in digitization projects

* Handles basic printer, computer, and copier troubleshooting, and report technology issues

* Provides support to students, faculty, and staff at various service points

* Performs other duties as assigned

Minimum Qualifications

* Bachelor's degree

* At least one year library experience

* Demonstrated customer service experience

Preferred Qualifications

* Experience with a library automated system, preferably Ex Libris'Alma

* Knowledge of and/or experience with Alma fulfillment system

* Experience working in an academic library setting with faculty, staff, and students

* Experience supervising student employees

* Excellent oral and written communication skills

* Knowledge of computer applications and technology

* Experience with interlibrary loan and document delivery automated systems (OCLC World Share ILL, Ex Libris' Rapido)

* Ability to organize and perform duties independently

* Ability to understand and follow both verbal and written instructions

* Knowledge of Microsoft Office Suite:
Word, Excel, PowerPoint, Access (or similar software)

Posting Date 04/13/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants

Schedule:

Will be assigned any schedule within the library's operating hours, including nights and weekends.

All offer of employment at Central State University are contingent upon the successful completion of a comprehensive background check. This may include, but is not limited to, verification of education and employment history, criminal history check, driving record (if applicable), drug screening, and tax compliance review.

Certain positions may require additional screenings based on job responsibilities, regulatory requirements, or funding sources.

Failure to successfully complete the required background check or provide accurate and complete information may result in withdrawal of an offer or termination of employment.

Position Category Staff - Monthly (Exempt) Budgeted Annual Salary Commensurate with experience