Student Success Coach

Job Summary

Provides academic advice and counseling for first- and second-year students. Collaborates with colleagues and other units to create, implement, assess, and refine systems designed to support student retention.

• Work with first- and second-year students to define and plan for achieving realistic educational goals.
• Monitor student progress toward achieving educational and career goals.
• Work with faculty and staff to develop and implement retention strategies, including intervention and early alert.
• Maintain complete and accurate records showing the student’s major, career plans, and other related information.
• Track and ensure correction and updating of student academic records in Banner (e.g., to confirm that the major is accurately listed).
• Collaborate in developing and implementing a seamless system for juniors to transition to academic advising within their department.
• Ensure collaboration among related offices (e.g., registrar, assessment, career services) to track and assist students in meeting their academic goals.
• Engage students in conversations about the University’s core values, with a focus on the roles these values play in academic and life success.
• Match students with appropriate academic support and counseling services.
• Participate in University committees and projects related to student learning and academic success.
• Participate in advising workshops and other professional development activities as they become available.
• Review and approve students’ proposed class schedules.
• Provide advising services for upper-class students during faculty absence.
• Participate in outreach efforts to re-enroll students placed on academic suspension.

• Bachelor’s degree in an academic discipline, Master’s degree preferred.
• Previous advising or teaching experience at the college level.
• Excellent computer skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with students, colleagues, faculty, and administrators.
• Availability to work a flexible schedule that involves some evening and weekend duties.