Manager, Training and Development

Job Summary

Manage, conduct and lead education and training programs consistent with the company's business strategy for field service, safety, sales, and business functions. Emphasis of this position is on the development, implementation, and administration for human performance development of all company associates but with a focus on field services. Key responsibilities include managing training efficacy, monitoring training KPIs, and ensuring the company education and training programs meet all current and future business needs.

• Coordinate company resources to deliver effective and informative education and training for field service, and sales team members on power system apparatus, preventive maintenance and testing, engineering, safety, and sales in accordance with the Inter National Electrical Testing Association (NETA), National Fire Protection Association (NFPA), Institute of Electrical and Electronics Engineers (IEEE), and other applicable industry standards.
• Provide training on company platforms and business systems for office and back-office team members.
• Provide oversight and management of education and training resources including instruction, classrooms, lab areas, and associated equipment.
• Coordinate with and utilize Vertiv Learning and Development resources as applicable.
• Model and enforce company safety guidelines at all times.
• Manage and enforce classroom conduct in accordance with published policies.
• Quality Control. Perform course audits to ensure all training delivery and content meets or exceeds company expectations.
• Provide on-site support to assist with Field Services, Sales, Commercial Training, or Business Operations education and training to support business needs.
• Work with Vertiv Learning and Development to manage LMS (Vertiv Learning) support needs.
• Ensure classrooms and training equipment are maintained and in good working condition.
• Safety and test equipment are in proper working order.
• Tools, spare parts, and lab equipment are in proper working order.
• Develop, Manage, and Maintain course materials.
• Assess training needs and certification requirements.
• Organize, develop, and maintain presentation content and associated materials.
• Collaborate with company and industry Subject Matter Experts to develop and write training documentation and ensure content is based on the latest and most relevant industry standards.
• Utilize computer-based and multimedia curriculum and technology for design, development, and delivery of materials to maximize student learning experiences.
• Review training materials for compliance with training requirements and ensure training material relevance per established revision schedule.
• Identify best mode of delivery (online/self-paced/virtual/classroom/lab) based on content and complexity.
• Incorporate safety into training where applicable.
• Develop and maintain training assessments.
• Coordinate and oversee 3rd party training such as Megger, Valence, Thermography, etc.
• NTEA Certification Advancement Provide support for employee NETA certification advancement through in‑house course development and improvement.
• Provide guidance to NETA employees on certification advancement.
• Communicate with managers and supervisors on NETA employee training and development needs.
• On‑the‑Job Training (OJT) Program Continuous support and development of the company's Qualification Card platform.
• Track employee progress and development.
• Identify remedial training needs.
• Identify new technology training needs.
• Identify advanced training needs.
• Practice continuous improvement in all aspects of the job.
• Review and incorporate student feedback.
• Implement lessons learned as applicable.
• Attend professional development training and conferences to remain current on industry standards.
• Complete all administrative tasks accurately and in a timely manner.
• Turn in expense reports, trip reports, time cards, etc., accurately and on time.
• Complete student evaluations and feedback accurately and on time.
• Oversee required training supplies and materials required to enhance instruction programs.

• Customer Focus
  - Is dedicated to meeting the expectations and requirements of internal and…