Field Service Engineer - Pharma OSD

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions serving industries such as food & beverage, pharma and dairy. With more than 18,000 employees worldwide, GEA blends heritage, innovation and a strong culture that supports lasting careers.

Why should you join us?

• Vacation
• Free Parking
• Insurance
• Referral bonus
• Social Activities

• Drive optimal technical field service and engineering support in conjunction with GEA’s global 2nd level support team Core Technology Centers (CTCs) for the region.
• Support the design, development and implementation of unique mechanical and automation upgrades, and add-ons to address customers’ evolving process needs.
• Work in alignment with management within the Ticket system for technical support.
• Liaise with engineering colleagues in the US and CTCs (process, electrical and PLC documentation, mechanical upgrade, etc.).
• Diagnose and specify faults, suggest remedial measures, coordinate and carry out remedial measures.
• Document support requests and actions taken with detailed written service reports following date‑driven processes and procedures.
• Collect, record, and transcribe data within CRM and other systems for service actions and quality records.
• Perform mechanical checkout of equipment and coordinate overall startup activities for upgrade projects.
• Contribute to team effort by completing all tasks assigned by the supervisor.
• Engage and support and help lead FAT, SAT and site services for installation and commissioning of new equipment sales.
• Provide support for field service and other job duties as required.

• Assist with workload from Service Director as necessary.
• Attend technical meetings and seminars as requested.
• Contribute technical advice to service sales for Pharma, representing the company professionally.
• Provide technical support to troubleshoot problems with new and existing plants.
• Obtain technical assistance and collaborate with other departments for more complicated applications and solutions.
• Listen carefully and contribute own opinions in a constructive manner.

• Bachelor's degree in Mechanical or Electrical Engineering HIGHLY PREFERRED
• 5+ years of directly related experience in service, installation and commissioning of Pharma OSD equipment, regarded as a technical Subject Matter Expert (SME).
• Diverse skills in technical support with end‑to‑end process from design through installation of systems and aftermarket service.
• Skills in remote support, great communication and tools needed to solve problems effectively.
• Knowledge of pharmaceutical processing equipment, FDA regulations and standards such as cGMP, ISPE, USP, etc.
• OSHA 10 training and basic certification.
• Analytical capabilities, problem‑solving skills and ability to think quickly to offer solutions to customer issues.
• Strong customer/market orientation with commitment to fast customer responses.
• Adapts well to changes in assignments and priorities.
• Ability to collaborate with dynamic and diverse teams.
• Experience and track record of successes in Batch, Granulation, Tablet presses within the pharmaceutical industry.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.