Field Service Engineer - Pharma OSD

Free day to volunteer

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide, we build lasting careers and offer exciting, challenging tasks in an international environment. We are looking for our first Pharma Field Service Engineer in Canada to help support our growing business.

• Vacation
• Free Parking
• Insurance
• Referral bonus
• Social Activities

• Drive optimal technical field service and engineering support with GEA’s global 2nd level support team Core Technology Centers (CTCs), the OEMs of GEA Pharma.
• Support the design, development and implementation of unique mechanical and automation upgrades, and add-ons to address customers’ evolving process needs.
• Work in alignment with management within the Ticket system for technical support in the region.
• Liaise with engineering colleagues in the US and CTCs on process, electrical, PLC documentation, mechanical upgrades, and other technical matters.
• Diagnose and specify faults, suggest remedial measures, coordinate, and carry out remedial actions.
• Document support requests and actions with detailed written service reports following date‑driven processes and procedures.
• Collect, record, and transcribe data within CRM and other systems for service actions and quality records.
• Perform mechanical checkout of equipment and coordinate overall startup activities for upgrade projects.
• Contribute to the team effort by completing all tasks as may be assigned by the supervisor.
• Engage and support, and help lead FAT, SAT and site services for installation and commissioning of new equipment sales.
• Support Field Service and other job duties as required.
• Assist with workload from the Service Director, where necessary.
• Attend technical meetings and seminars as requested.
• Provide technical advice for service sales in Pharma, representing the company in a professional manner.
• Provide technical support to troubleshoot problems with new and existing plants.
• Obtain technical assistance and collaborate with other departments for more complicated applications and solutions.
• Listen carefully, contribute own opinions in a constructive manner.

• Bachelor's degree in Mechanical or Electrical Engineering (HIGHLY PREFERRED)
• 5+ years of directly related experience in a role demonstrating high success and SME status in service, installation and commissioning of Pharma OSD equipment.
• Strong technical support skills across the full E2E process from design through installation and aftermarket support.
• Experience with remote support, strong communication skills, and the tools necessary to solve problems effectively.
• Knowledge of pharmaceutical processing equipment, FDA regulations and standards such as cGMP, ISPE, USP, etc.
• OSHA 10 training and basic certification.
• Analytical capabilities and problem‑solving skills with the ability to think and offer solutions to customer issues quickly.
• Strong customer/market orientation with commitment to fast customer responses.
• Adaptability to changes in assignments and priorities.
• Ability to collaborate with dynamic and diverse teams.
• Track record of successes in Batch, Granulation, Tablet presses within the pharmaceutical industry.

GEA is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will receive special consideration if they are equally qualified.

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries, with over 18,000 employees in more than 60 countries. We offer sustainable, innovative solutions and opportunities for personal development and growth in a global company.