Senior Field Service Engineer

Location: Wauseon

Description

The Senior Field Service Engineer is responsible for leading and executing complex service, troubleshooting, retrofit, and commissioning activities for automated systems. In addition to hands-on technical execution, this role serves as a technical leader and mentor within the Field Service organization, providing advanced problem-solving, customer-facing leadership, and guidance to junior engineers and technicians.

The Senior Field Service Engineer is expected to independently diagnose and troubleshoot high-complexity electrical, mechanical, robotic, and controls issues, contribute to service strategy and continuous improvement initiatives, and act as a trusted technical advisor to customers and internal teams. This role requires candidates to be based in Toledo, Detroit, Chicago, or Indianapolis to effectively support these service regions.

This role requires candidates to be based in the Midwest region, with a preference for Toledo, Detroit, Chicago, or Indianapolis, to effectively support these service areas. This position supports a national customer base; therefore, candidates must be willing and able to travel to the Southeast and other regions as needed based on business demand and resource availability.

Core Service Responsibilities:

• Respond promptly and travel to customer sites on short notice to troubleshoot, repair, and restore automated systems.

• Diagnose and troubleshoot issues with automated systems, including hardware and software components.

• Independently diagnose and troubleshoot complex electrical, mechanical, robotic, PLC, HMI, VFD, servo, vision, and peripheral device issues.

• Perform advanced on-site and remote technical support, including root cause analysis and long-term corrective actions.

• Execute scheduled maintenance, preventative maintenance, and system health evaluations.

• Replace, repair, or retrofit faulty components and subsystems to restore or improve system functionality.

• Utilize advanced diagnostic tools, software, and system logs to identify and troubleshoot issues efficiently.

• Provides technical leadership and mentorship to Field Service Engineers and Technicians.

• May serve as lead service engineer on complex or multi-day service engagements.

• Supports onboarding and training of new service team members.

• Provides technical leadership and mentorship to Field Service Engineers and Technicians.

• May serve as lead service engineer on complex or multi-day service engagements.

• Supports onboarding and training of new service team members.

Engineering & Controls Responsibilities:

Perform advanced PLC, HMI, robot, servo, VFD, and vision programming modifications.

• Lead troubleshooting and optimization of legacy automation systems.

• Design and implement electrical machine modifications using 2D CAD software.

• Design and implement mechanical machine modifications using 3D modeling software.

• Prepare Bills of Material (BOMs) for service-related modifications and repairs.

• Support panel build, machine startup, debug, commissioning, FATs, and SATs.

Leadership & Project Support:

• Serve as technical lead throughout service projects, retrofits, and customer support engagements.

• Participate in kickoff meetings, design reviews, project status meetings, FATs, and SATs as the senior technical representative.

• Provide clear technical direction and support to cross-functional teams including Electrical Engineering, Mechanical Engineering, Purchasing, and Assembly.

• Review service findings and provide feedback to Engineering for design improvements and standardization.

• Assist with technical concepting, solution development, and feasibility analysis for service, retrofit, and automation opportunities.

• Support quoting activities by contributing technical scope definition, labor estimates, risk identification, and assumptions/exceptions for complex service work.

• Collaborate with Sales, Applications, and Engineering teams during early customer discussions to help shape viable technical solutions as the senior technical representative.

Customer & Documentation Responsibilities:

• Act as a senior customer-facing technical resource, communicating clearly with customers…