Sr. Technical Solution Specialist - Integrated Power Systems

Location: Westerville

POSITION SUMMARY

Vertiv is seeking a highly experienced technical leader with expertise in mission-critical power infrastructure, integrated data center solutions, and large-scale system deployments to support the next generation of One Core, Smart

Run2, and AI-ready infrastructure solutions.

The Sr. Technical Solution Specialist serves as the primary technical authority for the Power Business Unit during deployment of One Core and future integrated infrastructure platforms. This position bridges Engineering, Product Management, Deployment, Quality, Manufacturing, and Global Services to ensure successful implementation of complex power systems from product release through customer operation.

This role requires an individual capable of leading technical discussions across multiple engineering disciplines while driving startup success, customer satisfaction, product quality, and continuous improvement. The successful candidate will operate comfortably from executive customer meetings to detailed engineering design reviews, providing leadership during the most technically challenging deployments across the globe.

Why This Role Exists

* The rapid growth of AI, hyperscale computing, modular infrastructure, and integrated One Core solutions requires a new level of technical leadership.

* Ensure successful deployment of increasingly complex integrated power infrastructure while improving startup quality, reducing customer risk, and accelerating product adoption.

RESPONSIBILITIES

* Lead technical support for One Core, Smart

Run2, AI-ready data center infrastructure, and integrated power systems, including UPS, switch gear, power distribution, busway, static transfer switches (STS), battery energy storage systems (BESS), DC power systems, and monitoring platforms.

* Serve as the primary technical liaison between Deployment, Engineering, Quality, Product Management, Manufacturing, and Global Service organizations to resolve complex system-level technical issues.

* Lead and coordinate multidisciplinary technical investigations involving electrical, controls, software, networking, communications, mechanical, and monitoring systems to ensure successful deployment of One Core solutions.

* Work closely with R&D, Offering, and Product Engineering teams to integrate new technologies and product enhancements into One Core, Smart

Run2, AI infrastructure, DC power applications, and future integrated data center solutions.

* Provide technical leadership during Factory Acceptance Testing (FAT), Integrated System Testing (IST), Site Acceptance Testing (SAT), commissioning, startup, and hypercare activities throughout the deployment lifecycle.

* Develop, maintain, and continuously improve startup procedures, commissioning methodologies, technical documentation, troubleshooting guides, and deployment best practices for One Core products and reference architectures.

* Lead technical resolution of complex field issues involving power systems, controls, PLCs, communications, monitoring platforms, firmware integration, utility interfaces, and system interoperability.

* Support critical customer deployments by providing onsite technical leadership, executive customer engagement, and coordination of cross-functional engineering resources to ensure successful project execution.

* Drive continuous improvement initiatives focused on reducing startup duration, improving first-pass startup success, reducing field escalations, and increasing deployment efficiency.

* Collaborate with Product Engineering to identify product improvements, improve serviceability, and incorporate lessons learned from field deployments into future product releases.

* Support Root Cause Analysis (RCA), Failure Analysis (FA), corrective actions, and quality improvement initiatives for critical customer and product issues.

* Lead technical reviews of electrical system architecture, control sequences, protection coordination, monitoring integration, and commissioning strategies to ensure operational readiness and system reliability.

* Provide technical leadership and mentorship to regional service engineers, deployment teams, and technical support personnel while promoting technical excellence across the organization.

* Travel domestically and internationally to support customer escalations, product deployments, engineering validation activities, factory support, commissioning, and executive customer meetings.

* Monitor emerging technologies and industry trends related to AI infrastructure, integrated power systems, energy storage, grid-interactive technologies, digital monitoring, and modular data center solutions, recommending improvements to Vertiv products and deployment methodologies.

* Stay current with applicable electrical codes, industry standards, commissioning best practices, and new product releases to ensure technical excellence and operational readiness.

QUALIFICATIONS

Minimum Qualifications:

(education, experience level, knowledge, skills, certifications).

* Bachelor's degree in…