Field Service Technician

Company Description

Bay Controls, LLC has focused on energy solutions, savings, and efficiency for over 40 years. The company delivers industry-leading control solutions to industrial, commercial, and government customers across the U.S. and in more than 60 countries. Through intelligent control strategies, improved system management, and increased reliability, Bay Controls helps customers reduce costs and maximize performance. The corporate headquarters and R&D center are located in Holland, Ohio, with regional offices in Seattle, Washington;
Tallahassee, Florida; and Monterrey, Mexico, supported by a broad distributor network in North America and internationally.

Salary range 68-74K

The Field Service Technician position is responsible for installing, maintaining and repairing BMS, and our Industrial Control Systems. The position will be part of our engineering team supporting a variety of projects with a major focus on SCADA/HMI systems. Overall responsibilities include design, documentation, configuration, and testing of SCADA Applications across a diverse range of industries.

• Participates in Start-Up activities
• Documents work performed and prepares daily field reports for billing purposes.
• Provide customers basic application information via phone or on-site consultation
• Provides application/control systems design and development for systems of varying complexity.
• Travel required up to 75 to 90 %, including overnight travel by plane or automobile.
• Develop and maintain strong working relationships with customers, suppliers, and product business units to ensure customer satisfaction.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
• PC technical experience and a strong background in the deployment of Microsoft Windows-based systems in an enterprise environment. Hands-on experience with Desktop Software (MS Windows XP, MS Windows 7, Office 2003, Office 2007, and Office 2010, Internet Explorer.
• Physical and logical TCP/IP Networking knowledge.
• Strong teamwork and interpersonal skills and emphasis on sharing of knowledge through peer training and good communication.
• Must have the ability to work independently or with less supervision.
• Ability to work safely on-site, follow standardized procedures, and manage time and tasks independently.
• High school diploma or equivalent; technical certificate or associate degree in a relevant field (e.g., electronics, industrial technology) preferred.
• Valid driver’s license and ability to travel to customer locations as needed.
• Prior field service or customer-facing technical support experience in an industrial or commercial environment is beneficial.

• 4 year Mechanical Engineering, Electrical Engineering, Computer Engineering, or Computer Science background preferred. 2 year Associate of Science Degree acceptable and /or equivalent work experience.
• Possess and maintain a valid and unrestricted driver’s license
• Candidate must pass background check to qualify for the position
• Experience with SCADA and PLC Configurations
• Field Instrumentation installation and troubleshooting, as well as process experience
• Read and interpret P &  and logic descriptions
• General computer and Ethernet/Networking experience
• Experience with Auto CAD
• Excellent verbal and written communication skills.
• Ability to maintain good relations with customers.