LiveOps Lead: Mobile Games Campaigns

Scopely is looking for a Live Ops Specialist to join our MONOPOLY GO! This is a hybrid role based in Seville.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

MONOPOLY GO! is a global phenomenon and the biggest mobile game launch in history, captivating millions of players worldwide.

As a Live Ops Specialist, you will be joining a growing Live Ops team, where you will help to deliver a top-class user experience through targeted campaigns. You will own the execution of the Live Ops events and offers, be responsible for campaign validation through QA to ensure error-free release and closely work with other teams across the business.

• Execute Live Ops campaigns using bespoke in-house tools.
• Work with other teams to test functionality pre-release to ensure error-free execution.
• Monitor the live events and investigate any issues.
• Manage customer communication channels (in-app messages & push notifications) using relevant segmentation for maximum impact.
• Manage the AB testing setups.
• Improve processes and raise tool or feature improvement requests.
• Collaborate on tasks and projects with teams based in Spain and the United States - including Production, QA, Art and Economy.

The successful candidate will have good communication skills, a strong sense of prioritisation, be able to manage multiple projects at the same time and work in a dynamic environment. We are looking for:

• Skilled in working with a wide range of stakeholders, from QA to analytics to art to product.
• Clear verbal and written communication skills.
• Ability to own, build and iterate functions and processes.
• Proactivity in identifying risks and making changes when necessary with an appropriate sense of urgency.
• Problem-solving skills and an ability to apply logical thinking to encountered issues to find workarounds when necessary.
• A customer-centric approach and passion for improving the player experiences.
• Detail-oriented with focus on delivering results.
• Good technical skills and ability to use high complexity tools or programs
• An interest in games, particularly mobile games is a plus!
• Creativity. You’ll have to make the leap from understanding what’s going on to brainstorming ways to improve it. Ultimately, success is about implementing campaigns and events that have a big impact on our users.

• Previous experience in QA, programming or IT

Please ensure that the résumé/CV you attach is written in English.

Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.

Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class game makers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!”

from the ground up, or expanding through strategic acquisitions, including the Fox Next, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come.

Recognized multiple times as one of the "100 Most Influential Companies in the…