Event Manager

Key Responsibilities

Overall leader & RWS representative for LEGO Festival at LEGOLAND Deutschland

Responsible for the day-to-day operations of the event, including scheduling, payroll, on-the-ground support to the team and point of contact for LEGOLAND Park leadership.

• Oversee entertainment team including performers, technicians, and support staff to maintain the highest levels of professionalism, safety, and guest engagement.
• Ensure that staffing levels are adequate for the day-to-day needs of the attraction and that any issues with scheduling or staffing are resolved quickly.
• Partner with park operations leadership to ensure entertainment is fully integrated into the guest experience and operational flow.
• Ensure Daily Operational Reports are completed, regularly reviewing and acting on guest and cast feedback.
• Lead on daily entertainment admin, including rotas, scheduling, payroll and cast development.

• Drive consistency in experience delivery and talent standards through regular assessments and coaching.
• Uphold and enforce RWS and client brand standards across all live entertainment activations, ensuring quality, production value, technical execution and guest experience are best in class.
• Ensure that entertainment operations meet safety, compliance, and welfare standards across all activation areas, in collaboration with RWS Health & Safety Manager.
• Monitor performance through established KPIs, guest satisfaction scores, and operational metrics, using data to identify trends and opportunities for improvement.
• Identify opportunities to enhance the guest experience through operational innovation and best practice sharing.

• Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
• Understand risk assessments and ensure reporting of any new risks as appropriate.
• In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner.
• Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager.

• Minimum of two years’ experience in entertainment management, live operations, or theatre operations, ideally within a theme park or large-scale visitor attraction environment.
• Legally able to live & work in Germany, ideally fluent in both German & English.
• Strong operational leadership skills with proven ability to manage diverse teams and deliver consistent performance in guest-facing environments.
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across departments, clients, and global teams.
• Strong organizational and problem-solving abilities with a proactive and solutions-focused approach.
• Capable of performing under pressure, managing multiple priorities, and maintaining high operational and quality standards.

LEGO Festival / Summer Season | Rehearsal – On site at LEGOLAND Deutschland 12th – 19th July inclusive, approximately 9 working hours per day (can be flexible on start date)

LEGO Festival / Summer Season | Operation – Average of 6 days working per week between 18th July 2026 – 31st August 2026, with an estimated 9 working hours per working day.

• Flexible to work evenings, weekends, and holidays as required