Specialty Parts Coordinator

Summary/Objective

The coordinator is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. They are also responsible for ensuring orders are fulfilled from receipt of PO to delivery, ensuring proper communication to request materials as well as creation of work orders, tracking, and providing support to production and shipping.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service
• Maintain a strong working relationship with our customers to ensure the highest level of customer satisfaction
• Accurately and properly enter all customer orders into the ERP system
• Communication with customers via email, phone and in person
• Investigate and solve customers’ problems and complaints
• Review customer orders to ensure accuracy and reasonability
• Ensure accurate pricing is applied (including project pricing)
• Confirm product attributes are consistent with customers’ previous order history
• Ensure ship dates are correct and keep operations informed
• Ensure the proper project  applied to the order
• Work with operations to ensure customers’ needs are met
• Keep accurate records and customer files updated
• Continuously improve all procedures, processes and systems, including the ERP system
• Support field sales personnel by supplying product and application information
• Support marketing efforts by coordinating samples
• Understand our product and manufacturing capabilities
• Develop knowledge of typical applications of our product
• Create production schedule for thermoforming, CNC, secondary operations, and material/tooling preparation.
• Coordinate with material handler for work order realization.
• Submit requests for raw material (sheet) to Scheduling upon acceptance of new orders in line with current lead times.
• Create and manage work orders for finished parts production in ERP system
• Provide production routers and work orders to production supervisor
• Maintain labeling requirements and provide labels to production
• Coordinate Contract Review Board meetings and manage open tasks
• Assist logistics coordinator in conjunction with Specialty Products orders
• Create shipments
• Print picking tickets
• Manage sample orders
• Assist with shipping demands as arise, picking and packing finished goods
• Customer Focus.
• Self-Motivated.
• Teamwork.

This position requires no supervisory responsibility.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a full-time position, and hours of work and days are Monday through Friday, 8 a.m. to 5 p.m.

No travel is expected for this position.

• High School Diploma
• Customer Service Experience

Boltaron is an Equal Opportunity Employer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.