Strategic Account Director

Headquarters: Contractual Remote – UK

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We Are Trans Union:

Trans Union is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We’re looking for a commercially astute and strategic Senior Account Director to join our growing team.

This role is responsible for both protecting and expanding the existing recurring revenue base and driving new business growth by embedding Trans Union’s solutions deeper across the bank’s Retail Banking, Wealth & Personal Banking, Secured & Unsecured Lending, and Embedded Finance businesses.

• Act as the senior relationship owner, building and maintaining trusted partnerships with senior stakeholders across Credit Risk, Fraud, Digital, Marketing, and Procurement.
• Position Trans Union as a long-term strategic partner, aligning solutions to the bank’s transformation priorities (e.g., mortgage digitisation, premier banking differentiation, digital onboarding, fraud prevention).
• Champion the client’s voice within Trans Union, ensuring priorities influence product investment, delivery, and innovation.
• Own full recurring revenue and new business responsibility for the account, accountable for renewals, profitability, and sustainable growth.
• Drive new revenue opportunities through cross-sell, upsell, and net-new adoption of Trans Union capabilities.
• Lead contract negotiations for renewals, extensions, and major new solution deals.
• Maintain a clear and transparent account plan with robust pipeline forecasting.
• Identify white-space opportunities across multiple business units and functions.
• Co-create innovation projects, proofs‑of‑concept, and pilots with senior stakeholders that deliver measurable ROI.
• Leverage Trans Union’s strengths in data, analytics, affordability, and fraud to support the bank’s strategic growth and risk objectives.
• Orchestrate cross‑functional Trans Union teams — including product, analytics, delivery, and consulting — to deliver client success.
• Provide executive reporting on account performance, risks, and opportunities to Trans Union leadership.
• Share client insights to help shape Trans Union’s wider banking strategy and market positioning.

• Proficient in Sales Force. Comfortable traveling 50% of the time
• Demonstrated success in collaborating with internal business units to identify and solve client business issues and develop strategic solutions.
• Proven track record years’ managing Tier 1 banking relationships at Director level or equivalent; OR…
• Track record years’ experience working within a bank or lending environment, with exposure to credit risk, fraud, or digital transformation programmes.
• Strong commercial acumen, preferably with demonstrable success in driving recurring revenue and new business growth.
• Experience negotiating and managing multi‑million‑pound, multi‑year contracts (either as buyer or supplier).
• Deep understanding of UK retail banking, particularly in areas such as credit, fraud, lending, identity, or digital onboarding.
• Excellent stakeholder engagement skills, able to influence credibly at senior and C‑suite level.
• Strategic, consultative approach with the ability to align solutions to client priorities.

• Achievement of recurring revenue, renewal, and new business growth targets for the Major UK Bank.
• Breadth and depth of relationships across senior stakeholders.
• Increased adoption of TU solutions across multiple business lines.
• Client satisfaction and advocacy (measured through NPS or equivalent).
• Contribution to TU’s Banking sector growth strategy.

At Trans Union you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid…