Accounts Receivable Analyst

Position Summary:

Collects delinquent receivables in assigned territories. Monitors & Investigate customer accounts to identify outstanding debts. Provides customer service for all accounts in assigned areas by email and heavy phones.

• Collects delinquent receivables for assigned territories as to improve the Company's cash position while maintaining a positive customer relationship. Including finding & contacting clients to ask about their overdue payments.
• Settles and process payments, discounts, negotiated/compromised settlements, including possible refunds.
• Identify and settle customer issues and send discrepancy notices to appropriate co-workers if needed, to complete disputes to satisfactory resolution.
• Resolves customer disputes to ensure overall customer satisfaction in resolving billing and customer credit issues.
• Ensures the appropriate Sales department co-workers are kept current on issues that may be delaying order approval.
• Provides paperwork copies and reports as requested in support of collection activities. Maintains collection activity file.
• Establishes and maintains credit files based on financial information to support credit decisions.
• Evaluates orders and approvals or denies credit limits up to the policy guidelines.
• Verifies payment terms, funding sources, and ensures proper documentation is in place.
• Releases order investigations that have been approved.
• Responds to customer service calls relevant to billing errors, refund requests, tax exemption status and initiates appropriate action.
• Prepares monthly reports (month end comments, company top ten report, bad debt review) to advise management of receivable issues.
• Demonstrates behaviors consistent with the Company's Vision, Mission, Values in all interactions with customers, co-workers and suppliers.
• Complies with all company policies, procedures and safety standards.

• High School diploma

• Associate's/Bachelor's degree
• One year related experience

• Knowledge of Microsoft, Excel & Word
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection & (FDCPA) Fair Debt Collections Practices
• Excellent oral and written communication skills and strong customer service skills
• Negotiation & Problem Solving Skilled

• Remote
• Long periods of sitting and looking at the computer