Investment Phone Specialist - JPMorgan Wealth Management - Westerville, OH

Job Description

At JPMorgan

Chase Wealth Management, we have an enthusiasm for helping our clients, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion. As an Investment Professional (Licensed, Partially Licensed, or Unlicensed) in JPMorgan

Chase Wealth Management, you will have the opportunity to demonstrate customer‑obsessed behaviors when assisting our internal and external clients with their brokerage accounts, helping them reach their financial goals and dreams. Additionally, you will see first‑hand how our capital markets are impacted by local and global events in this fast‑moving, dynamic industry.

• Assist clients and prospects with brokerage accounts and uncover investment needs with a focus on delivering an exceptional client experience over the telephone.
• Discuss Individual Retirement Accounts, such as Traditional and Roth IRAs.
• Create business efficiency by focusing on answering calls quickly, identifying client needs, initiating trades in the capital markets, and completing service‑oriented transactions.
• Drive client growth and retention by combining client engagement practices with AI‑powered tools to improve accuracy, efficiency, and enhance decision‑making.

• Licensing (one of the following): (a) Valid and active Series 7 and Series 63 or (b) SIE, Series 7 and Series 63 (or equivalent) must be obtained within 90 days of employment.
• Strong compliance record in prior position(s) and ability to hold a registration in all 50 states.
• Ability to create and foster strong partnerships with business partners, working independently as well as in a team environment.
• Capacity to manage multiple priorities in a fast‑paced environment and be adaptive to change.
• Ability to diagnose and resolve client inquiries and requests as well as identify opportunities to deepen client relationships.

• 1 or more years of relevant retail or financial service customer service experience.
• Flexibility, self‑motivation, coachability, and passion for helping people.
• Excellent communication and customer service skills, ability to display a high level of professionalism, and ability to adapt conversations to meet the needs of a diverse client base.

• Must be able to work onsite Monday through Friday from 8:30 am – 5:00 pm during training and/or licensing. Following training, transition to a hybrid environment, where team members work in the office three days a week and work remote two days.
• Department is open the following hours:
  Monday‑Friday 7 AM – 8 PM EST, Saturday 8 AM – 5 PM EST. The working hours for this role will be assigned and may fall into any of the department operating hours. Candidate may be required to work non‑standard schedule (example: four 10‑hour days vs. five 8‑hour days).

Equal Opportunity Employer/Disability/Veterans

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.