Branch Manager

Position Overview

Branch Manager – Cadiz, OHThe Branch Manager is responsible for leading all aspects of branch performance, driving revenue and customer loyalty, and ensuring a differentiated, omni‑channel customer experience. The role supports the Retail Branch organization at PNC in a collaborative, in‑office setting and focuses on delivering strong financial outcomes while maintaining a high‑performing, inclusive team.

• Lead and manage branch performance, driving revenue and customer loyalty through consultative interactions and solutions that promote financial well‑being.
• Create a differentiated customer experience by seamlessly integrating technology‑enabled interactions across all channels.
• Collaborate with a broad range of eco‑system partners and community stakeholders to support branch growth and community engagement.
• Oversee risk management and compliance, ensuring adherence to regulatory guidelines and PNC policies.
• Build, coach, and develop a high‑performing team through effective attraction, onboarding, coaching, and development.
• Utilize a branded sales process to achieve sales targets, share‑of‑wallet growth, and customer loyalty.
• Coach team members in consultative selling, technology and advisory skills, and engagement strategies that improve client financial well‑being.
• Lead effective problem resolution to make banking easy for customers and ensure a global PNC customer experience.
• Drive the employee experience, fostering talent development, performance management, and an inclusive workplace culture.
• Manage operational, human capital, reputational, and business risk, exercising sound decision‑making to mitigate sales practice risk.

• 3+ years of related experience in banking or a comparable field; a university or college degree is not required.
• Demonstrated ability to manage a bank branch or a similarly sized team.
• Strong understanding of branch operations, risk management, and compliance.
• Proficiency in sales, customer service, and people management.
• Excellent communication, decision‑making, and problem‑solving skills.
• Ability to work in a fast‑paced, omni‑channel environment.

• Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty.
• Decision Making, People Management, Proactive Behavior, Results‑Oriented.
• Branch Banking Services, Digital Awareness, Effective Communications.
• Managing Multiple Priorities, Sales Management.

• No degree required.
• No mandatory certifications or licenses.
• Comparable combinations of education, job‑specific certification(s), and experience may be considered.
• All candidates will be subject to standard background checks.

Base Salary: $70,125.00 – $ (variable with location, market data and individual performance). This role is incentive eligible with compensation based on company, business, and/or individual performance.

• Medical, prescription drug, dental, and vision coverage with Health Savings Account options.
• Life insurance, short‑ and long‑term disability protection.
• 401(k) with PNC match and pension and stock purchase plans.
• Dependent care reimbursement, backup child/elder care, and adoption, surrogacy, and doula reimbursement.
• Educational assistance for select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off: maternity/parental leave, 11 holidays, 9 occasional absence days, and 15‑25 vacation days (dependent on career level and years of service).

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA).

PNC offers reasonable accommodations for qualified individuals with disabilities.