District Consumer Banker III; Fort Recovery

Overview

The Consumer Banker supports existing First Financial Bank (FFB) clients and prospects new clients, deepening relationships through direct bookable services and referrals to internal partners such as Mortgage, Wealth, Small Business and Treasury Management.

• Open and maintain customer accounts, including running the teller drawer when required.
• Engage clients through active calling, conversations, and follow‑up, ensuring timely responses.
• Perform daily activities aligned with the First Financial Bank Experience, partnering with internal constituencies to provide the appropriate level of service or solution.
• Maintain operational and risk management standards across all transactions.
• Assist clients with transactions at the branch, drive‑thru, by phone, and email.
• Model First Financial Bank’s mission and values for peers and coworkers.
• Adhere to all compliance and regulatory procedures.
• Track, report, and communicate business results and activities to the Facility Credit Manager (FCM).
• Collaborate with District Specialists to execute retail strategies and objectives, attracting, retaining, and growing core client relationships.
• Serve as a client’s trusted advisor, adding value and building deep relationships through the First Client Conversation Model.
• Participate in and lead bankwide huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management while collaborating across the district and lines of business.
• Provide digital assistance and service for clients utilizing the bank’s online offerings.
• Stay current on all bank products, processes, procedures, especially those that are complex.
• Travel up to 60 miles per day; business‑related mileage exceeding the commuter allowance is eligible for reimbursement.

• 3–4 years of client experience in retail banking.
• Success with consultative, needs‑based selling.
• Strong product knowledge of consumer and commercial deposits, investments, consumer loans, business loans, and treasury management.
• Ability to work independently and as part of a team.
• Bachelor’s degree or equivalent work experience.
• Strong oral and written communication skills.
• Familiarity with consumer and small‑business credit.

• Experience with supervisory responsibilities.
• Understanding of the complexity and scope of responsibilities, with independent decision‑making ability.

Occasionally lifts and carries up to 20lbs.; frequently lifts up to 10lbs.; occasionally walks; frequently sits, stands, and drives.

The associate is responsible for meeting all compliance requirements imposed by state and federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes the Bank Secrecy Act, Anti‑Money Laundering, OFAC, and Suspicious Activity reporting requirements, and all other lending and deposit compliance requirements.

Pay range: $19.47 per hour – $23.56 per hour. Benefits include health, dental, vision, retirement plans, and other programs supporting holistic wellbeing. All roles are incentive eligible except for Co‑Op, Intern, or Student positions.

First Financial Bank is an E‑Verify employer. We do not discriminate against any individual on the basis of age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran or military status, or any other characteristic protected by law.