Senior Collections Associate - Brazil market

Job Title

Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.

Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.

• Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives, and to perform business analysis for the group's senior management.
• Act as a point of escalation for problem-solving and supports the Team Lead.
• Proactively analyze root causes and provide solutions for issues that impact the aging results.
• Set up improvement plans and formulate best practices together with the OTC management team.
• Reduce outstanding receivable balances in the payment cycle.
• Actively contribute to the cashflow target of the Group.
• Contact our external customers and follow up on all accounts receivable.
• Aging analysis and forecasting of effective charges to minimize risks.
• Follow the Company's Credit Policy and the defined collection strategy.
• Direct contact with Credit Management to handle blocked orders.
• Conciliation of accounts in coordination with Accounts Receivable and Credit Management.
• Follow up with the Customer Service regarding customer complaints and disputes.
• Participate in monthly review calls/meetings with markets.
• Create a good relationship with internal and external customers.
• Promote and develop open and direct communication.
• Act in accordance with internal controls, following procedures.
• Update Conva Tec work instructions and SOPs on a regular basis.
• Participate in projects within the team.

• Experience in Collections, Accounts Receivable, financial analysis, credit, or related areas within the Order to Cash / Invoice to Cash process, preferably 2 to 3 years.
• Working knowledge of a wider range of markets. Especially Brazilian markets.
• Effectively communicates in business English in all situations. Fluency in Portuguese is also mandatory.
• Experience in multinational environments and multidisciplinary teams will be highly valued.
• Knowledge of SAP or other accounting systems will also be highly valued.
• Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.).
• Power BI is a plus.
• Demonstrates a strong ownership, accountability, and continuous improvement mindset.
• Highly adaptable, resilient, and effective under pressure, supporting team and stakeholders as needed.

• Preferable Bachelor's or a university degree (preferably in Finance, Business, Management, Economics)

Our ambitions will bring the very best out in you. You'll be pushed to aim higher and really own your work. You'll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it'll be worth it.

This is stepping up to a challenge.

This is work that'll move you.