Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. As a Personal Banker within PNC's Retail Branch Banking organization, you will be based in Canal Winchester, OH, and work in an in‑office environment that fosters collaboration and support. Your role is to acquire and deepen the branch customer base through a variety of proactive sales and service activities.

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty through outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed efficiently and accurately.

• Preferred Skills
  • Accountability
  • Banking
  • Client Loyalty
  • Customer Experience (CX)
  • Customer Service
  • Identifying Opportunities
  • Leveraging Technology
  • Proactive Sales
  • Banking Products
  • Digital Awareness
  • Effective Communications
  • Managing Multiple Priorities
  • Matrix Management
  • Problem Solving
  • Prospecting
  • Retail Lending
  • Selling
  • Understanding Customer Needs
• Work Experience
  • Typically requires an Associate’s degree or equivalent, with 3+ years of related experience or product knowledge.
  • Comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Education – Associate’s degree or equivalent (or equivalent experience and certification).
• Certification(s) – No specific certification required.

Base Salary: $41,250.00 – $68,750.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance for employee and spouse/child, short and long‑term disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption and surrogacy reimbursement, educational assistance, and a robust wellness program with financial incentives.

Paid time off includes maternity or parental leave, 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and years of service.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section
19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.