Sr. Analyst, Fraud & Investigations

Sr. Analyst, Fraud & Investigations
Are you passionate about protecting our customers and our company from fraud and its negative impacts? You will be part of a Fortune 100 company with nearly $70 billion in annual sales, working with a team dedicated to extraordinary care. This role will investigate complex fraud cases across Annuity and Life Operations, identify suspicious activity, and implement prevention strategies tailored to the organization.

This position will be hired on a Success Flex basis and the associate must reside within 35 miles of 1000 Yard Street Grandview, OH, 43215.

Work schedule:

2 days in office, 3 days remote. The role does not qualify for employer-sponsored work authorization.

As a Senior Analyst, you’ll conduct low to moderately complex fraud investigations, provide fact‑based analysis and recommendations, partner with business units, implement fraud detection and prevention capabilities, and monitor tools that proactively detect suspicious activity. You will receive an outstanding customer service experience for all internal and external stakeholders.

• Investigate moderate to complex fraud cases across Annuity and Life Operations, identifying patterns and root causes.
• Monitors communications and responds to general inquiries related to fraud and investigations, delivering clear case resolution responses.
• Recommend, implement, and monitor fraud prevention policies and controls to ensure effectiveness and compliance.
• Communicate case developments and findings to management, Legal, DRM, and other internal stakeholders.
• Represent Operations on cross‑functional fraud‑related committees and working groups.
• Provide proactive support to business partners, including data analysis, trend identification, training, and consultation to raise fraud awareness.
• Support projects focused on continuous improvement, onboarding new fraud prevention tools, and evaluating/implementing enhanced fraud controls.
• Manages the ALO Fraud Prevention SharePoint site and dashboard, ensuring content is current and actionable.
• Deliver an outstanding customer service experience to all internal, external, current, and prospective customers.
• Stay current on industry fraud trends (e.g., deepfakes, account takeover, cybersecurity threats) through ongoing education and training.
• Collaborate with IT, Risk, and Compliance teams to assess fraud risks related to new products, services, or operational changes.
• Prepare reports and metrics for senior leadership and regulatory bodies as needed.

• Experience in fraud investigation, risk mitigation, financial services, or related fields.
• Strong analytical and problem‑solving skills.
• Clear and professional communication skills.
• Comfortable working independently and managing multiple tasks.
• Proficient in Microsoft Office (especially Excel and PowerPoint).
• Familiarity with fraud trends and prevention tools is a plus.
• Commitment to continuous learning and technical proficiency.

E3 (Salary range: $62,500.00 – $; expected starting salary: $62,500.00 – $93,500.00)

Reports to Manager, Fraud & Investigations.

• Education:
  
  Bachelor’s degree in criminal justice, business administration, or a similar field preferred.
• Experience:
  
  Two to three years’ experience in applicable financial solutions center and/or insurance operations. Insurance investigation experience or professional investigation experience preferred.

Regularly and consistently demonstrates Nationwide Values.

• Overtime Eligibility:
  Not Eligible (Exempt).
• Working Conditions:
  
  Normal office environment.
• ADA:
  The above statements cover generally believed principal and essential functions of this job. Specific circumstances may allow for adjustments.

Medical/dental/vision, life insurance, short‑term and long‑term disability coverage, paid time off (minimum 18 days per year for new hires, prorated quarterly based on hire date), 9 paid holidays, 8 hours of Lifetime PTO, 8 hours of Unity Day PTO, 401(k) with company match, company‑paid pension plan, business casual attire, and more.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.