Credit Union Mortgage Servicing Clerk

Join a Team That Helps People Achieve Home ownership—Behind the Scenes

Are you someone who loves organization, accuracy, and making sure every detail is handled correctly?

At Firelands Federal Credit Union
, we're looking for a Mortgage Servicing Clerk to support our team. In this role, you'll help maintain mortgage and loan records, prepare important member communications, organize loan documentation, and support the daily operations that keep our department running smoothly.

If you enjoy working in a collaborative environment where your attention to detail truly makes a difference, we'd love to meet you.

At Firelands Federal Credit Union, we're more than a financial institution—we're a team dedicated to helping our members and each other succeed.

We offer:

• Paid Time Off
• Opportunities for career growth and advancement
• A culture built on teamwork, integrity, and service

As a Mortgage Servicing Clerk, you'll help ensure our members' loan information is accurate, organized, and processed efficiently.

• Maintain electronic and paper mortgage and loan files
• Scan, organize, and archive loan documents
• Process incoming and outgoing mail
• Perform account maintenance and data entry
• Generate reports and maintain servicing records
• Assist with account setup
• Assist members and internal departments with professionalism and accuracy
• Maintain confidentiality of member information
• Support in additional projects as needed

We're looking for someone who is:

• Highly organized
• Detail-oriented
• Reliable and dependable
• Comfortable working with technology
• Able to prioritize multiple tasks
• Passionate about providing exceptional service
• A team player with excellent communication skills

• High School Diploma or GED
• Excellent organizational and communication skills
• Ability to work independently with minimal supervision
• Strong attention to detail and accuracy
• Professional demeanor and commitment to confidentiality

Candidates with experience in any of the following are encouraged to apply:

• Mortgage processing
• Loan operations
• Banking or credit union experience
• Document imaging or records management

The ideal candidate enjoys:

• Working behind the scenes to keep operations running smoothly
• Organizing files and managing documentation
• Solving problems
• Working in a fast-paced office environment
• Learning new systems and processes
• Delivering accurate work with a high level of attention to detail

• Frequent sitting, typing, and computer work
• Ability to occasionally lift up to 20 pounds
• Occasional bending, reaching, kneeling, and standing
• May occasionally work additional hours for special projects or business needs

At Firelands, people come first—our members and our employees.

We believe in creating a workplace where employees feel valued, supported, and empowered to grow. Whether you're beginning your career in financial services or looking to bring your experience to a collaborative team, you'll find meaningful work and opportunities to build your future here.

Join a team that's committed to making a difference every day.