Manager, Customer Analytics

Location: Toronto

Final date to receive applications:10/18/2026

Address:33 Dundas Street West Job Family Group:

Audit, Risk & Compliance Provides expertise in the design, development, management and implementation of assigned strategic initiatives from business case development through to execution. Develops business goals and key performance metrics to support initiative/program monitoring and enable insights. Works across BMO to deliver specific initiative/program results in alignment with overall group goals.

Acts as a trusted advisor to assigned business/group.

Influences and negotiates to achieve business objectives.

Recommends and implements solutions based on analysis of issues and implications for the business.

Assists in the development of strategic plans.

Identifies emerging issues and trends to inform decision-making.

Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

Helps determine business priorities and best sequence for execution of business/group strategy.

Conducts independent analysis and assessment to resolve strategic issues.

Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Acts as a relationship manager on assigned projects/programs.

Builds effective relationships with internal/external stakeholders.

Ensures alignment between stakeholders.

Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.

Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

Monitors and tracks performance and addresses any issues.

Designs and produces regular and ad-hoc reports, and dashboards.

Provides input into the planning and implementation of strategic programs.

Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.

Qualifications:

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Experience in risk management, audit, compliance, governance and/or project management is  knowledge of business and regulatory environment and understanding of risk issues / trends and best  communication and relationship management skills.

Ability to manage multiple priorities with effective planning and organizing skills.

Deep knowledge and technical proficiency gained through extensive education and business experience.

Verbal & written communication skills
- In-depth.

Collaboration & team skills
- In-depth.

Analytical and problem solving skills
- In-depth.

Influence skills
- In-depth.

Data driven decision making
- In-depth.

Salary:$70,000.00 - $

Pay Type:

Salaried The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target…