Patient Access Representative

Patient Access Representative I

Mount Carmel Health System, Westerville, OH

Full Time

Wednesday, Thursday 6:30 pm–7 am. Every other weekend Saturday/Sunday 6:30 pm–7 am.

Provides patient‑focused customer service. Performs outpatient and/or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre‑certifications & referrals. Provides general information to hospital users, patients, families, and physician offices.

Location:

St. Ann's – 500 S Cleveland Ave, Westerville, OH 43081

Specialty:
Emergency Room

Hours of office:
Wednesday, Thursday 6:30 pm–7 am and every other weekend Saturday / Sunday 6:30 pm–7 am.

• Research, collect and analyze information. Identify opportunities, develop solutions, and lead through resolution.
• Collaborate on performance improvement activities to enhance program efficiency and patient experience.
• Responsible for distribution of analytical reports.
• Utilize multiple system applications to perform analysis, create reports & develop educational materials, incorporating basic knowledge of Trinity Health policies to ensure quality, confidentiality & safety.
• Demonstrate knowledge of departmental processes & procedures and ability to acquire new knowledge.
• Research & compile information to support ad‑hoc operational projects & initiatives.
• Synthesize and analyze data and provide detailed summaries including graphical presentations illustrating trends & recommending practical options or solutions while considering impact on business strategy and supporting leadership decision making.
• Leverage program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintain a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct and other policies to ensure adherence in a manner reflecting honest, ethical & professional behavior & safe work practices.

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certification required within one year of hire.
• Entry‑level position. Minimum one year customer service experience. Patient Access experience preferred.

• Medical terminology knowledge and diagnostic & procedural coding knowledge.
• Insurance verification with ability to explain benefits and secure necessary authorizations.

• Competitive compensation and benefits packages, including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement.
• Relocation assistance (geographic and position restrictions apply).
• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
• Employee Referral Rewards program.
• Mount Carmel offers Daily Pay – eligible colleagues can see earnings daily and transfer money any time before payday.
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at its four hospitals, free‑standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctoral nursing programs.

If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.