Commercial Account Manager Neuro

Overview

Drive clinical and commercial utilization across a portfolio of new and existing customer sites in DACH and the Netherlands. The aim is to grow patient volumes and recurring revenue (e.g., service and consumables) and to help sites build a repeatable, profitable “service line” model.

Priority centers in Northern Germany and the Netherlands, with broader coverage across the DACH & NL region.

• Own utilization growth across a defined group of installed-base and newly launched sites.
• Focus primarily on brain/neuro applications (neurosurgery and neurology).
• Deliver annual targets for:
• • number of treatments/procedures
  • recurring revenue streams tied to site activity (e.g., service and disposables/consumables)
• Build awareness and referral momentum with:
• • referring neurologists and clinicians
  • patient organizations and patient communities
  • patients and caregivers
• Embed deeply in each customer environment:
• • understand hospital operations, patient flow, and decision-making
  • map the site’s financial and operational model
  • Identify bottlenecks and implement practical fixes to improve throughput and outcomes
• Act as a trusted business partner to customer leadership—able to influence plans and secure a “seat at the table” for program decision-making.
• Coordinate with internal teams (sales, marketing, PR/communications, reimbursement/market access) to:
• • Align site strategy and execution
  • Run local awareness initiatives
  • support positioning and consistent messaging
  • Serve as the connective tissue between the customer and internal stakeholders to keep execution moving.

• Education/background
  • Scientific degree (BS/MS), engineering/technical background, or clinical background (e.g., nurse, radiology tech), or
  • MBA/commercial background with a strong sales/marketing foundation.
• Experience (typically 5–7 years; areas may overlap
  • 2+ years in a customer-facing medical device clinical/technical role, ideally in neuro/brain-related indications or environments.
  • 2+ years building relationships across multiple levels in complex hospital accounts for a highly technical solution.
  • 1+ year helping implement or scale a new product, service line, or market entry (sales, marketing, product, and project/program management are all valid).
  • Experience with movement disorders is a strong plus.
  • Strong relationship builder who can influence bottom-up and top-down across hospital functions.
  • Operates with urgency, ownership, and reliability; comfortable being measured on outcomes.
  • Big-picture thinker with practical problem-solving ability; can design workable solutions, not just slide decks.
  • Excellent communication: can align internal teams and external stakeholders around a shared plan and drive execution.
  • Able to work independently while coordinating tightly with peers and cross-functional partners.
  • Hands-on, creative, and team-oriented.
• Languages & travel
  • Fluent in German and English.
  • Will ing to travel extensively (approximately
    70%).