Customer Service Representative

Do you believe a positive attitude, genuine compassion, and exceptional service can make a lasting difference in someone's healthcare journey? If so, we'd love to meet you.

Dayton Gastroenterology has been providing expert digestive healthcare that patients and families trust. Our team of dedicated gastroenterologists and allied health professionals is committed to delivering exceptional care, every patient, every time. We specialize in the diagnosis and treatment of the full spectrum of digestive diseases while creating a patient experience rooted in compassion, excellence, and respect. As part of One GI®, a nationwide network of leading clinical and business professionals, we have the resources, innovation, and support to focus on what matters most: providing exceptional care to our patients and strengthening the health of our community.

We are seeking an enthusiastic Customer Service Representative in Beavercreek, Ohio. This role is about more than answering phones and scheduling appointments—it’s about being a trusted first point of contact for patients during moments when they may feel vulnerable, uncertain, or overwhelmed.

• Excellent paid time off for a healthy work/life balance
• Generous 401(k) plan with employer match
• Education reimbursement opportunities with annual support based on employment status
• Internal growth opportunities
• Competitive health and supplemental benefits with FSA and HSA options
• Referral bonus for friends who join the team

• Answer and route calls according to practice standards efficiently
• Update demographic information in the practice management database
• Provide patients with appropriate forms, literature, and instructions
• Document patient interaction, patient education, or other communication
• Communicate with referring physicians regarding requests for appointment dates/times
• Collect, sort, and stamp all outgoing correspondence from the schedulers
• Schedule, reschedule, and cancel routine office visits
• Communicate office cancellations that do not reschedule to the physician’s medical assistant
• Notify referring physicians of patient appointments or inability to schedule patients
• Process and update referrals, demographic, and insurance information in the practice management database
• Verify insurance coverage when applicable
• Enter ASAP referrals, record in the practice management database, and distribute requests to the ASAP scheduler
• Communicate with referring office if there is a problem or question with a referral
• Import referrals from the fax queue
• Manage and import direct message referrals

• High School Diploma or equivalent required
• Previous medical office experience preferred
• Medical terminology coursework preferred
• Telephone charisma and excellent communication and customer service skills
• Friendly, helpful manner and individual responsibility and accountability