Medicare Part B Operations Supervisor, Revenue Cycle

Location: New Hampshire

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary CVS Pharmacy has an exciting opportunity for a full-time Supervisor, Revenue Cycle to lead a team focused on obtaining, verifying, and logging Medicare Part B documentation. In this role, you will drive day-to-day team performance, support training and development, and serve as a key escalation resource for complex documentation issues to help ensure compliance and operational excellence. This is a great opportunity for a collaborative leader who thrives in a fast-paced environment and is passionate about developing talent while improving outcomes.

We support our leaders with the tools, training, and resources they need to succeed, along with a collaborative team culture that values partnership, accountability, and continuous improvement.

Key Responsibilities Lead day-to-day team operations by monitoring productivity, quality, and performance in a high-volume revenue cycle environment. Coach, mentor, and develop colleagues by providing guidance, support, and best-practice expertise on core responsibilities and escalations. Create, maintain, and enhance job aids, workflows, and policy and procedure documentation to support consistency and compliance. Generate and analyze reports to identify trends, improve performance, and support achievement of functional goals.

Drive tracking and trending efforts to resolve unbilled issues and ensure timelines and deliverables are met. Build strong partnerships with internal and external stakeholders, including vendors, front-end operations, and payer relations teams, to promote compliance and operational success. Hire, onboard, train, and retain top talent needed to meet performance goals and business objectives. Manage key administrative leadership responsibilities, including payroll, timesheet review, interviewing, and performance management.

Required Qualifications 1+ year of experience in insurance billing, collections, accounts receivable, health plan claims processing or adjudication, or a related healthcare insurance field. 1+ year of leadership experience with a demonstrated ability to guide team performance and support employee development.

Preferred Qualifications

Experience with Medicare Part B documentation verification, billing, and/or collections. 3+ years of experience in insurance billing, collections, accounts receivable, health plan claims adjudication, or a related healthcare insurance field. Proven ability to coach, develop, and inspire employees while setting meaningful team goals that drive performance. Strong problem-solving skills with the ability to identify creative solutions and foster innovation within the team.

Ability to build a highly productive team through clear communication, feedback, and collaboration. Experience working in a high-volume, fast-paced production environment. Exceptional organizational skills with the ability to prioritize effectively, manage multiple responsibilities, and deliver results. Strong presentation, written, verbal, and interpersonal communication skills.

Experience with accounts receivable reporting, including trending, aging, and forecasting. Advanced proficiency in Microsoft Office applications, particularly Excel. Ability to interpret, translate, and analyze large data sets to support informed decision-making. Self-motivated with the ability to work independently and collaboratively across cross-functional teams.

Rhode Island Pharmacy Technician License (Tech II) CPhT Certification by PTCBEducation

Verifiable High School Diploma or GED required

Associate's Degree preferred

Anticipated Weekly Hours
40

Time Type Full time

Pay Range The typical pay range for this role is:$43,888.00 - $This pay range represents the base hourly rate or base annual…