EAP Counsellor

EAP Counsellor

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we've partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today's changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies.

Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we're building healthier, more resilient organizations—one person at a time.

Portugal

Hybrid or remote depending on your proximity to our Lisbon office.

Fluent Portuguese and English

Full-time (40 hours per week). Tue-Fri 12:30pm-9:30pm, Sat 9:30am-6:30pm

Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call:
The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for. It's difficult to define an "average day" for our counsellors, as every caller brings a unique set of experiences and challenges. Through thoughtful clinical conversations, our counsellors support each individual in exploring their situation and finding a path forward.

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

• Masters degree in Clinical Psychology, counselling or related field.
• 2 years of experience in Clinical Psychology.
• Applicants must be members of the Portuguese Board of Psychologists.
• Fluent in Portuguese and English.
• Experience in solution focused counselling.
• Excellent IT and administration skills.
• Experience of working within a service centre environment would be advantageous.
• Experience working for an organisation with listening/counselling/support services would also be an advantage.

At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Life plan, Health plan, Work accident insurance, Meal allowance, Gym reimbursement, Tuition reimbursement, Professional licence reimbursement, Clinical supervision, 24/7 support for risk calls, Mentorship programme, CPD training reimbursement, Access to professional monthly clinical development webinars & professional development workshops, EAP benefits, Employee exchange programme. At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination.

We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.