Practice Manager

GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis Health Care System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Work Shift:

Day Shift (United States of America)

Scheduled Weekly

Hours:

40

Department: GPC New Lexington

The Practice Manager is accountable to the Practice Operations Council (POC) and has full responsibility, authority and accountability for the performance of the assigned practice. Responsibilities include physician relations, communications, management of office staff, practice revenue cycle management, site-specific action plans (SSAPs), operations, education and training, supply inventory, etc. Along with this authority comes the responsibility for the bottom line performance of the assigned practice.

• Responsible for daily management of the assigned physician practice. May oversee multiple smaller practices.
• Provides management, guidance and training to staff in daily practice operations. Performs duties of subordinate staff when necessary to maintain practice operations.
• Motivates staff and organizes day-to-day activity of the practice. Ensures scheduling of staff to promote provider productivity as well as to promote high clinical quality, high service quality, operational and financial viability, and to ensure appropriate patient access.
• Purchases supplies and insures proper value for funds expended. Evaluates invoices for accuracy, codes and submits invoices to the account office on a timely basis.
• Ensures accuracy of payroll submission. Ensures overtime and/or temporary personnel are within budget.
• Understands and assures compliance for regulatory, accreditation and system process.
• Reviews monthly financial performance. Identifies opportunities for improvement and works with POC to develop SSAP as needed. Ensures compliance to fiscal standards with focus on volume, payer mix, fees, customer service initiatives, productivity, coding and documentation, non-provider labor, building occupancy expenses, and clinical supply costs.
• Works with POC to maintain practice operating and financial ratios to meet practice and system goals.
• Participates with POC staff in annual budget development; accountable for practice adherence to budget and/or other fiscal goals.
• Reviews point-of-service collections daily and accounts receivable on at least a monthly basis to ensure A/R is within established standards. Works with region administrator and subordinate staff to create action plans to address variances in A/R to standards.
• Ensures office staff is trained and held accountable to provide high quality care in a caring manner.
• Ensures compliance with regulatory guidelines, accreditation requirements and system policies/procedures for activities within practice.
• Provides regular performance feedback to all non-provider support staff. Conducts annual performance evaluation, with input from POC, for subordinate staff and compiles information for human resource department in a timely manner. Ensures that all support staff members maintain licensure and certifications as required, as well as coordinating yearly competency evaluation.
• With coaching from region administrator, counsels employees in disciplinary matters and obtains assistance from human resources appropriately for disciplinary actions and/or employee termination process.
• Works with the POC to interview and hire office staff as necessary.
• Conducts both weekly standup and monthly staff meetings. Prepares agendas and forwards meeting notes to leadership as necessary.

• Bachelor’s degree in health-related field, or two (2) years prior management experience, ideally in a physician practice.
• Ability to analyze financial data and operational performance data and incorporate results of analysis into…