Patient Registrar II e​/o wknd; e​/o hol

Patient Registrar II - 3p-11:30p; e/o weekend; e/o holiday

PRIMARY FUNCTION

Responsible for timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. Provides excellent customer service, ensures regulatory compliance and performs related duties as required to facilitate effective patient care.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Follow established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations throughout the emergency department.
• Greet all customers, including patients, family members and visitors in a caring and professional manner.
• Conduct “mini-registration” of non‑trauma patients upon arrival, collecting name, obtaining and scanning photo identification, and reason for visit.
• Function as receptionist and direct patients and visitors; provide visitor passes.
• Use the ED Tracker system functionality appropriately.
• Demonstrate knowledge of facility regulations regarding visitors.
• Register patients by collecting and entering accurate demographic and insurance information, including verification of certain insurance types. Perform registration of patients using the computer cart on wheels in patient rooms.
• Ensure all pertinent identification is scanned into the EMR and document imaging system; e.g., photo identification, insurance card(s).
• Maintain a solid working knowledge of third‑party specifics relative to the Emergency Department, reducing financial risk for all parties.
• Perform clerical duties related to admission, discharge, and transfer using the system.
• Determine insurance eligibility status using electronic data exchanges/third‑party eligibility websites.
• Determine and collect guarantor payments (co‑payments) due at time of service, when permissible.
• Obtain all necessary signatures on treatment & financial consents.
• Manage communication in various areas of the Emergency Department using proper telephone etiquette.
• Provide customer service and way finding by assisting patient, family and visitors as needed.
• Serve as liaison to ancillary departments as needed by completing STAT registrations, including but not limited to bloodwork for kidney transplant.
• Assist in providing registration workflow training of newly hired department caregivers.
• Perform assigned work safely, adhering to established safety rules and practices.
• Report any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors in a timely manner.
• Perform other related duties as required.

PERFORMANCE REQUIREMENTS

• Exhibit Christiana Care core values & behaviors.
• Maintain a professional attitude at all times.
• Exemplify prioritization and organization skills.
• Embody quality patient‑focused customer service orientation with strong interpersonal skills.
• Demonstrate critical thinking and problem‑solving skills.
• Set priorities, solve problems, and communicate effectively using proper verbal and written communication.
• Establish and maintain effective internal and external working relationships.
• Show emotional stability to handle stress due to high volume, fast pace, and multiple concurrent responsibilities.
• Multi‑task and work under pressure with frequent interruptions.
• Adapt to ongoing change.
• Handle conflict and maintain composure.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school graduate or equivalent.
• Two years of experience in a medical, financial, or customer service environment.
• Experience in a patient care environment preferred.
• Equivalent combination of education and experience may be substituted.

Hourly Pay Range: $19.84 – $29.76

Christiana Care is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable laws.

Post End Date:
July 4, 2026

Christiana Care offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance program.