Medical Office Coordinator - JIS

Position Summary

Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members
• Consistently demonstrate ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary
• Attend required annual in-service programs
• Demonstrate knowledge and understanding of all company policies and procedures; adhere to established facility safety requirements and procedures to ensure a safe working environment; identify potentially unsafe situations and notify supervisor

• Meet and greet patients promptly in a professional and courteous manner
• Obtain patient information during office hours
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients
• Obtain copies of patients insurance cards, MCO identification cards
• Verify patient insurance coverage is current and correct at each visit
• Review patient label and chart contents for completeness and accuracy
• Accurately scan insurance cards including front and back
• Input patient information and register patient as needed
• Schedule appointments (new, follow-up, reschedule) per physician protocol
• Obtain referrals – check Carriers online
• Schedule appointments to other specialists as needed
• Collect co‑pays, co‑insurance and self‑pay amounts at time of service
• Answer phones within 3 rings (“Ortho Alliance this is ___, how may I help you?”)
• Handle all calls in a professional manner and direct to the proper individual
• Run schedules, request charts, check in patients and print encounter forms
• Communicate with physicians and clinical support staff
• All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments
• Reconcile all charts to keep appointments and return at the end of day to appropriate charge entry staff
• Scanning documents

• Confirm and/or reschedule appointments when needed
• Filing as needed – within 24 hours

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.

• High school graduate or equivalent

• Knowledge of computers, faxes, printers, and all other equipment
• Proficient in MS Office programs (i.e., Word, Excel, Outlook, Forms, Access, and Power Point)
• Ability to deal with responsibility with confidential matters
• Ability to work in a multi‑task, high‑stress environment

USD $18.00 /Hr. USD $25.00 /Hr.