Medical Assistant

Medical Assistant

Location:

Brookville

Day shift, 40 hours weekly (Monday‑Friday, 7:00–5:00 based on practice needs).

• Answer and triage incoming telephone calls, respond to questions, take messages, schedule appointments or transfer calls as needed.
• Maintain the appointment schedule based on urgency, exam length, and patient convenience.
• Confirm next‑day appointments by contacting patients, reminding them of the appointment time, and rescheduling delays when possible.
• Greet patients upon arrival, collect co‑payments, and verify patient and insurance information following RHPA guidelines.
• Update EPIC with accurate patient and insurance information, attach insurance cards, registration forms, and patient superbills.
• Prepare new patient charts and pull charts, attaching superbills and notifying the medical assistant or appropriate party of arrivals.
• Verify insurance coverage and benefits, obtain patient signatures on insurance forms.
• Inform patients of delays and explain alternatives when possible.
• Coordinate the business and office schedules for the provider(s).
• Check out patients, collect additional payments, enter CPT and ICD‑10 codes, and post charges and payments daily.
• Balance the cash drawer and prepare deposits for the practice manager to take to the bank.
• Assist patients with billing questions and refer complex issues to the practice manager.
• Sort, distribute, and file mail, lab results, transcriptions, and other patient data via the document management system on established timelines.
• Process medical record requests for patients and other healthcare providers on established timelines.
• Perform all duties respecting confidentiality and the safety of patients, employees, and providers.
• Adhere to quality principles and standards set by Reid Health.
• Follow up with patients who canceled or no‑showed appointments.
• Monitor the patient portal, payor coverage portal, and email daily.

• Minimum six months of clerical experience with a general understanding of insurance preferred; prior work in a provider or medical office setting is required.
• Knowledge of medical terminology.
• High school graduate or GED equivalent.

Reid Health is an equal employment opportunity, affirmative action employer that does not discriminate on the basis of race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law. All policies and procedures relating to recruitment, hiring, compensation, benefits, termination and all other terms and conditions of employment are consistent with this non‑discriminatory approach.