Participant Experience Coordinator

Join Bold Age PACE and Make a Difference! Why work with us?

• A People First Environment: We make what is important to those we serve important to us.
• Make an Impact: Enhance the quality of life for seniors.
• Professional Growth
  :
  Access to training and career development.

• Generous Paid Time Off
• 401K with Match*
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? Bold Age PACE is an all-inclusive program of care, personalized to meet the individual health and well‑being needs of our participants. Our approach is simple:
We listen to our participants and their caregivers to truly understand their needs and desires.

Responsible for the front desk in the lobby at the PACE center. Greet all participants, families, and visitors that enter the center with complete customer service skills. Provide guidance and direction to all participants, families, and visitors. Assist with check‑in of participants as they arrive with identification process and when they leave. Answer the telephone, screen and direct calls, take and relay messages, and schedule appointments as requested by the Center Director and clinic personnel.

Monitor security system access alarms, call‑bell alarms, and cameras. Prepare and process routine correspondence, file, and store records for efficient retrieval. The Participant Experience Coordinator will assume independent work projects whenever possible in support of the operations of the Center. Is responsible for reporting identified safety issues such as hazardous environment.

• Provide receptionist support to the PACE center.
• Answer the telephone, screen and direct phone calls, take and relay messages.
• Ability to prioritize work independently with minimum supervision.
• Order incontinence supplies, center supplies, and office supplies as needed.
• Prepare and distribute employee and participant  as needed.
• Distribute incoming mail and send incoming mail to business office as needed.
• Assist participants with the check‑in and check‑out process to ensure proper identification and supplies that need to be transported to a participant’s home.
• Assist participants with their belongings as they arrive to ensure proper labeling.
• Assist in calling staff in situations of call outs, need for home care visit, or in severe weather situations that may result in closure of the center.
• Communicate effectively with Administration, all departments, medical staff, participants, members of the community, and members of board of directors.
• Ability to problem‑solve and follow-through on issues to completion.
• Participate in team‑oriented processes within the department and assist other support personnel whenever needed.
• Be sensitive to the needs of the elderly population.
• Maintain the confidentiality of all company procedures, results, and information about participants, clients, or families.
• Maintain a safe working environment. Follow Safety Policies and Procedures.
• Demonstrate dependability through consistent compliance with scheduled work hours.
• Participate in any required staff and training meetings.
• Perform other duties as required or requested.

• High school graduate or equivalent required.
• Business school preferred or related secretarial experience.
• Two years receptionist experience required, preferably within the healthcare environment.
• Complete knowledge of office procedures required.
• Desire to work in a health care environment with a frail elderly population and their families.
• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
• Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and…