Social Worker, Healthcare Administration

• Performs discharge follow-up calls

Assist patients and their families with personal and environmental difficulties which predispose illness or interfere with obtaining maximum benefits from medical care.

• Works in close collaboration with physicians and other health care personnel in patient evaluation and treatment to further their understanding of significant social and emotional factors underlying patient’s health problems
• Provides service planned to restore patient to optimum social and health adjustment within patient/resident’s capacity
• Utilizes community resources to assist patient to resume life in community or to learning to live within limits or disability (ex. Nursing Home, Home Care)
• Prepares patient/resident histories, service plans and reports
• Witnesses advanced directives as appropriate
• Participates in planning for improving health services of patients through home discharge planning process
• Helps patient and family through individual or group conferences to understand, accept and follow medical recommendations
• Assists Case Manager with determines eligibility, obtains pre-certs and coordinates swing beds
• Obtains pre-certs if needed
• Provides education to patient/family re:
  Advance Directives/Power of Attorney/DNR
• Assists patient in filling out Medicaid forms
• Assists patients in filling out Social Security/Disability Forms
• Organizes the Chaplain program; serves as a member of the Chaplain steering committee
• Performs discharge follow-up calls
• Serves as Chair for the Ethics Committee

This job has no supervisory responsibilities.

Meets standards of behavior by using the ICARE moto;
Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others’ ideas and tries new things.

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Writes clearly and informatively.

Balances team and individual responsibilities;
Exhibits objectivity and openness to others’ views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone’s efforts to succeed.

Conserves organizational resources.

Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Treats people with respect;
Keeps commitments; inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.

Follows policies and procedures;
Supports organization’s goals and values.

Displays willingness to make decisions;
Exhibits sound and accurate judgment;
Includes appropriate people in decision-making process;
Makes timely decisions.

Demonstrates persistence and overcomes obstacles;
Measures self against standard of excellence.

Prioritizes and plans work activities;
Uses time efficiently.

Approaches others in a tactful manner;
Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions;
Follows through on commitments.

Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Applies feedback…