Medical Office Assistant

Summary

The Satellite Front Desk Receptionist greets and engages with patients, as well as provides a wide range of administrative and clinical support for the medical office.

• Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone;
  Maintain reception area, direct patients, and answer patients’ questions
• Check in patients and update/verify required patient information in EMR system
• Ensure required paperwork is issued to patient and communicate completion instructions
• Collect any required patient payments;
  Balance payments at end of day and promptly turn into Accounts Receivable
• Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.
• Sort incoming mail and facilitate sending outgoing mail
• Prepare patient charts;
  Retrieve any pertinent records and information of patient’s medical history and have available prior to patient’s appointment
• Complete various forms related to patient’s care (worker’s comp, disability, etc.)
• Complete administrative duties related to the patient’s care;
  Facilitate the coordination of appropriate tests, imaging, procedures, lab work, physical therapy, follow up appointments, and referrals per the provider’s request, both within the clinic and with external facilities;
  Schedule surgeries and required appointments and clearances related to surgery;
  Send appropriate completed paperwork, test results, consents, and medical records to necessary external facilities;
  Send appropriate paperwork to patient regarding upcoming appointments/surgeries;
  Obtain necessary pre‑certifications for applicable treatments, procedures, surgeries;
  Serve as point of contact when coordinating care at external facilities
• Prepare patients for examination;
  Escort patient to exam room and verify identity;
  Measure and record vital signs and medical history;
  Ensure completion of medical history paperwork
• Prepare treatment rooms for patient examinations;
  Disinfect/clean treatment rooms and general equipment following examinations;
  Properly dispose of contaminated supplies
• Stock exam rooms and supply areas with adequate medical supplies;
  Assist with ordering/requesting/inventory of supplies when necessary
• Assist providers in exam rooms when necessary;
  Perform/assist with dressing changes, cast removals, cast applications, staple/suture removals, splinting, and bracing
• Properly utilize EMR system and remain up to date on required training and procedures related to EMR system;
  Demonstrate proficiency in appointment scheduling and accurate documentation in patient’s chart
• Secure patient information and maintain patient confidentiality
• Clean and sterilize appropriate instruments according to established protocol
• Demonstrate proper use of PPE
• Maintain required logs (i.e. refrigerator temperatures, inventories, check off lists, pharmaceutical waste, etc.)
• Respond promptly to incoming phone calls from patients, hospitals, physician offices, pharmacies, etc. and provide answers and feedback under direction of the provider;
  Coordinate prescription refills under provider’s direction
• Assist patients with various mobility needs (i.e. restroom, wheelchair, cars, etc.)
• Maintain accurate and updated documentation in patient’s chart of any visits, communications, test results, procedures, etc.;
  Complete accurate and necessary charge/billing information for applicable visits and procedures
• Assist in coverage of other staff when necessary;
  Participate in orientation of employees when needed
• Communicate efficiently with other departments to ensure best care for patient

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• High School diploma or equivalent required at minimum
• Experience working in related position required
• Knowledge of medical terminology and anatomy/physiology required

• Work may require stooping, bending,…