Physician Office Specialist

• Provide receptionist and clerical support to assure patient flow, comfort, and satisfaction
• Greet patients, initiate paperwork, complete registration, verify insurance, collect co-payments and outstanding balances, and establish payment plans
• Correct registration errors in electronic medical record work queues
• Process electronic and manual insurance verification and obtain pre-authorizations when necessary
• Obtain necessary paperwork from physician offices and other third parties
• Update electronic or paper patient charts, obtain signatures, file paperwork, and notify clinical associates of patient arrival
• Answer and direct calls using a multi-line computerized phone system
• Provide general office and clerical support, including faxing documentation and completing disability, FMLA, attorney request, record release, and industrial forms
• Work industrial claims in the electronic medical record system
• Organize and file patient charts, including scanning and uploading information into the EMR
• Attend staff meetings and continuing in-house education seminars
• Sort, distribute, and mail transcription
• Order and stock office supplies
• Keep office equipment clean and well-maintained
• Provide support to staff members as assigned
• Perform duties with focus on safety, quality, and efficiency as part of a High Reliability Organization

• High school diploma or GED required
• 1–2 years of previous secretarial experience in healthcare or a medical office, or 1–2 years of related experience and/or training, or an equivalent combination of experience and training
• Strong computer knowledge and skills
• Experience with computerized phone systems
• Experience scheduling patient appointments in an electronic medical record (EMR) system
• Data entry and patient information processing skills
• Insurance verification and pre-authorization processing knowledge
• Strong organization and motivation
• Customer-service orientation
• Good communication skills
• Ability to work a day shift for 40 scheduled hours weekly

Demonstrates proficiency in patient registration, insurance verification, and electronic medical record management, ensuring efficient patient flow and satisfaction. Strong organizational and communication skills are essential for providing clerical support in a healthcare setting.

• Electronic Medical Record (EMR) Management
• Insurance Verification
• Patient Registration
• Data Entry Skills
• Customer-Service Orientation

• Data Entry
• Insurance Verification
• Pre-Authorization Processing
• Patient Information Processing
• Scheduling Appointments

• Strong Organization
• Good Communication Skills
• Motivation

• High School Diploma
• GED

• Healthcare
• Clerical Support
• Patient Flow
• High Reliability Organization

• Computerized Phone Systems
• Electronic Medical Record (EMR) System