Physician Office Specialist

• Provide receptionist and clerical support to assure patient flow, comfort, and satisfaction
• Greet patients, initiate paperwork, complete registration, verify insurance, collect co-payments and outstanding balances, and establish payment plans
• Correct registration errors in electronic medical record work queues
• Process insurance paperwork and obtain pre-authorizations when necessary
• Interact with physician offices and third parties to obtain necessary paperwork
• Update electronic or paper patient charts, obtain signatures, file paperwork, and notify clinical associates of patient arrival
• Answer the multi-line phone system, screen calls, and direct them to appropriate office associates
• Provide general office and clerical support, including faxing documentation and completing disability, FMLA, attorney request, record release, and industrial claims paperwork
• Work industrial claims in the EMR, including attaching dictation and adding diagnosis allowances and authorization numbers
• Organize and file patient charts, including scanning and tracking information into the EMR
• Attend staff meetings and continuing in-house education seminars
• Sort, distribute, and mail transcription
• Order and stock office supplies
• Ensure office equipment is clean and well-maintained
• Provide support to staff members as assigned
• Perform duties with focus on safety, quality, and efficiency as part of a High Reliability Organization

Requirements

• High School or GED (Required)
• 1–2 years previous secretarial experience in health care or a medical office, or one to two years related experience and/or training, or equivalent combination of experience
• Strong computer knowledge and skills
• Experience or ability to use electronic medical record (EMR) systems
• Ability to perform data entry and insurance verification
• Ability to answer and direct calls using a computerized multi-line phone system
• Organized, highly motivated, customer service oriented, and good communication skills

Core Competencies

Demonstrates proficiency in managing patient flow and satisfaction through effective clerical support, including registration, insurance verification, and data entry within electronic medical record (EMR) systems. Exhibits strong organizational and communication skills to enhance office operations and patient interactions.

Highest-signal resume keywords

• Electronic Medical Record (EMR) Systems
• Insurance Verification
• Data Entry
• Customer Service Orientation
• Multi-Line Phone System

Hard Skills

• Data Entry
• Insurance Verification
• Clerical Support
• Patient Registration
• Office Organization

Soft Skills

• Customer Service Orientation
• Good Communication Skills
• Highly Motivated
• Organized

Certifications & Qualifications

• High School Diploma or GED

Industry Keywords

• Health Care
• Medical Office
• Patient Flow
• Pre-Authorizations
• High Reliability Organization

Tools & Technologies

• Multi-Line Phone System
• Electronic Medical Record (EMR) Systems