RWMUN - Assistant Director of Housekeeping

YOUR ROLE

You support the Director of Housekeeping by overseeing the department, ensuring that all guest rooms and public areas meet the highest cleanliness and quality standards. You lead, train, and motivate the housekeeping team, coordinating staffing, schedules, and workflow to maintain smooth and efficient service. You monitor performance, manage inventory and budgets, and collaborate with other departments to uphold an exceptional guest experience.

You also oversee laundry operations and external cleaning partners, ensuring compliance with brand standards, service quality, and operational efficiency.

• Support the Director of Housekeeping in the operational and strategic management of the department
• Ensure the highest standards of cleanliness, hygiene, and presentation in line with Rosewood, Forbes, and LQA standards
• Lead, motivate, and develop the housekeeping team, including scheduling and training initiatives
• Actively participate in daily operations across guest rooms and public areas to ensure quality excellence
• Conduct quality inspections, including room checks, VIP arrivals, and suite inspections
• Monitor and optimize workflows and processes to improve efficiency and productivity
• Collaborate closely with Front Office, Engineering, Laundry, and other operational departments
• Handle guest requests and resolve complaints in a professional and service-oriented manner
• Support budget adherence, cost control, and resource planning
• Assist with inventory management, stock control, and ordering of supplies
• Contribute to the implementation of brand standards, new initiatives, and departmental projects
• Ensure compliance with health, safety, environmental, and hygiene regulations

• Minimum 3-5 years of experience in Housekeeping within a luxury hotel environment
• Previous leadership experience with strong team management skills
• Strong understanding of luxury service standards and attention to detail with a passion for excellence
• Hands‑on approach with a proactive and solution‑oriented mindset
• Excellent organizational, time management, and communication skills
• High level of flexibility, reliability, and resilience under pressure
• Fluent in English and German, additional languages are a strong advantage