Lodge

Lodge Student Employment

Salary: $12.00- $13.00

Position

Purpose:

Under the supervision of the General Manager and Head of Housekeeping, the Lodge Student Employee will assist with daily operations of the Lodge at Hocking College. Student Employees will support both front desk guest services and housekeeping/public area upkeep to maintain high standards of hospitality, cleanliness, safety, and guest satisfaction. This position provides hands-on experience in hotel operations within a hospitality-focused environment.

Interns serve as a key point of contact for guests and contribute to ensuring a positive and professional guest experience while upholding the mission, goals, and values of Hocking College.

Duties and Responsibilities:

• Guest Services & Front Desk Support
• Provide warm, professional greetings to guests in person and over the phone.
• Assist with guest check-in and check-out procedures.
• Answer phones, assist callers with reservations, and respond to general inquiries.
• Handle cash, credit, and debit transactions securely and accurately.
• Anticipate guest needs and respond promptly to requests or concerns.
• Assist guests with disabilities and provide exceptional customer service.
• Communicate guest requests to appropriate departments to ensure guest satisfaction.
• Follow daily operational checklists and lodge procedures.
• Maintain confidentiality of guest information and lodge data.
• Housekeeping & Public Area Support
• Clean and maintain guest rooms and public areas according to Lodge standards.
• Stock housekeeping carts and cleaning supplies daily.
• Use cleaning chemicals safely and according to approved procedures.
• Collect soiled linens and place them in designated pick-up areas.
• Make beds and replenish room amenities such as linens, coffee supplies, glasses, and bathroom items.
• Dust furniture, artwork, and fixtures and ensure proper room presentation.
• Disinfect surfaces and sweep and mop floors.
• Inspect rooms and furniture for damage and report maintenance concerns.
• Ensure in-room technology and equipment are functioning properly.
• Event & Food Service Support
• Assist with breakfast service when needed.
• Support event setup and teardown for meetings, conferences, or lodge events.
• Help maintain clean and organized event and dining areas.

Additional Responsibilities:

• Follow lodge safety, security, and health regulations.
• Work collaboratively with lodge staff and other departments.
• Perform other duties as assigned to support lodge operations.

Qualifications – Education, Experience, and

Skills:

• Must be currently enrolled as a full-time Hocking College student.
• Must meet federal requirements for Satisfactory Academic Progress (SAP).
• Must maintain a minimum cumulative GPA of 2.0.
• Demonstrates strong verbal communication skills with the ability to interact professionally with guests, coworkers, and supervisors.
• Provides excellent customer service by greeting guests warmly, responding to requests promptly, and helping ensure a positive experience.
• Ability to listen carefully to customer needs, questions, or concerns and respond appropriately while maintaining a professional attitude.
• Ability to understand and follow basic job instructions and procedures.
• Ability to work under deadlines in a fast-paced hospitality environment.
• Ability to maintain confidentiality of guest and college information.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Positive attitude and willingness to learn.
• Flexibility in dealing with guests, coworkers, and changing priorities.
• Ability to prioritize tasks and complete work efficiently.
• Previous housekeeping, janitorial, hospitality, or customer service experience preferred but not required.
• Knowledge of Microsoft Office and hotel procedures preferred.
• Willingness and ability to complete all required training and professional development assigned by the supervisor, Human Resources, or the College.
• Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).