Front Desk Agent

Front Desk Agent

Location:

Nelsonville, OH | Pay: $16.00 per hour

Under the direct supervision of the General Manager of the Lodge at Hocking College, the Front Desk Agent will oversee all front desk operations at the Lodge. The Front Desk Agent serves as the first and primary contact with all customers and must possess an understanding of quality service in a consumer‑focused environment. Responsibilities include greeting the customer upon arrival, providing a seamless check‑in and check‑out process, answering phone calls, addressing customer needs and resolving concerns, and representing the college and hotel.

• Offer sincere and warm greetings to guests over the phone and in person.
• Process guest check‑ins and check‑outs.
• Handle cash, credit, and debit transactions in a secure manner.
• Anticipate and address guests' needs, and resolve their problems and complaints.
• Assist guests with disabilities.
• Operate the switchboard and assist with inquiries.
• Assist callers with making reservations or answering questions.
• Ensure guest satisfaction by communicating and collaborating with other internal departments regarding guest requests.
• Comply with company procedures and safety policies.
• Perform duties on a daily checklist.
• Assist with breakfast, food, and event setup and teardown.

• Must be a minimum of 18 years of age.
• Ability to understand basic job tasks and procedures, preferably in English.
• Ability to work under stressful conditions and deadlines.
• Ability to maintain confidentiality of guest information and hotel data.
• Ability to work cohesively with staff and other departments as part of a team.
• Hotel or customer service experience preferred.
• Knowledge of Microsoft Office preferred.
• Outstanding written and verbal skills.
• Organizational, record‑keeping, and interpersonal skills.
• Knowledge of hotel processes and procedures.
• Understanding of rules and regulations regarding health and safety in the hospitality industry.
• Confidentiality.
• Caring attitude toward guests and clients.
• Attention to detail.
• Learning and self‑motivation skills.
• Knowledge of organizational structure.
• Openness to suggestions for improvement.
• On‑time and present for work.
• Flexibility in dealing with others.
• Ability to work as a team member.
• Ability to prioritize work.
• Behaves in accordance with Hocking College mission, goals, and values.
• Positive attitude.

Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).