Training and Engagement Specialist

Reporting to the Director of HR Operations, the Training & Engagement Specialist supports team member development at JACK Thistledown Racino and JACK Cleveland Casino by delivering training programs, presentations, and engagement initiatives.

Essential Functions

Training

• Facilitate training programs (orientation, leadership, compliance, job skills).
• Ensure completion of required training.
• Maintain training records and materials.
• Evaluate training effectiveness and recommend improvements.
• Schedule training sessions and manage training spaces.
• Track training in HR systems (HRIS).
• Communicate and enforce company policies and procedures.
• Ensure compliance with regulations and company standards.
• Promote professionalism, accuracy, and a culture of integrity.

Engagement

• Plan and execute team member programs, including:
• Recognition
• Community involvement
• Team events (holidays, town halls, etc.)
• Connect with team members and build relationships across all levels.
• Maintain a positive and approachable presence.
• Support internal communications (email, boards, social platforms).
• Ensure timely and accurate communication.
• Track engagement goals and measure success.
• Support team member recognition.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Ability to work independently and manage multiple priorities.
• Strong communication and interpersonal skills.
• Ability to handle team members concerns calmly and professionally.
• Comfortable working in a fast-paced, changing environment.
• Ability to stand, walk, or sit for extended periods and lift up to 50 lbs.
• Ability to work flexible schedules, including weekends and holidays.
• Basic computer proficiency and ability to use office equipment.
• Must be able to read, write, and speak English.

Education & Experience

• Bachelor’s degree or equivalent experience.
• 4+ years of training experience preferred.
• Experience developing and delivering training programs.
• Strong communication, organization, and teamwork skills.
• Leadership experience preferred.
• Proficient in Microsoft Office.
• High level of professionalism and integrity.
• Must be 21 or older.

Required Certification/License

• None required

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.