Officer - Human Resources

SUMMARY

Responsible for completion of all duties related to the Employee Experience Center of Excellence (COE). Will provide resolution for employee relations issues. Develops performance improvement plans. Assists with the development of current talent to meet organizational goals. Handles employee activities from post‑hire throughout the employment cycle.

• Models the standards of the Bank's Mission and Vision.
• Demonstrates pledge values.
• Manages employee relations issues, provides guidance on policy interpretation, and escalates complex cases to the appropriate team for resolution.
• Guides managers in the development and implementation of performance improvement plans to address underperformance and support employee development.
• Ensures compliance with workplace environmental standards and addresses concerns related to health, safety, and sustainability.
• Responds to inquiries regarding annual compensation processes, performance evaluations, and related HR programs.
• Conducts deep‑diving talent reviews and collaborates on workforce planning strategies to align talent with organizational goals.
• Supports business leaders to improve employee engagement, including contributing to the creation and execution of action plans based on survey results.
• Coordinates HR‑related activities during building closures, including communication and employee support.
• Provides guidance and support on general HR topics such as benefits, payroll, and policy questions.
• Facilitates employee listening sessions to gather feedback and promotes an open, inclusive workplace culture.
• Represents the organization in unemployment hearings and ensures compliance with legal requirements.
• Responds to employment verification requests from prospective employers of former employees.
• Manages resignation processes, conducts exit interviews, and evaluates counter‑offer strategies when appropriate.
• Answers communications, either phone or e‑mail, and provides resolutions, answers questions or escalates as needed meeting service level expectations.
• Serves as backup to other team members as needed.
• Works with HRIS team member or IT to resolve escalated issues with HRIS or other applications.
• Completes other duties as assigned.

Banking is a highly regulated industry, and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions‑oriented manner.

Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.

Excellent verbal, written and presentation skills with the ability to define and solve problems.

Team player with a positive outlook.

Ability to work independently and meet communicated deadlines.

Ability to maintain confidentiality.

Demonstrated proficiency in basic computer applications such as Microsoft Office.

Ability to learn HRIS system and other applicable software or applications.

Four‑year bachelor's degree in business administration or related field or a minimum of 4 years related experience; or an equivalent combination of 4 years of education and experience required.

Minimum of two years of Human Resources experience required; experience in the Employee Relations field desired.

Leadership skills preferred.

HR Certification preferred.