People Operations Systems Specialist

Bridge Bio's People Operations, Systems & Innovation team builds the operational infrastructure that powers our People function - replacing fragmented, manual processes with intelligent, integrated systems that scale with the company. Our north star is an AI-native People operating model where Workday, Greenhouse, Service Now, and Maverick (our AI assistant) function as a single system, and every process is designed for where we're going, not optimized for where we are.

• Execute HR lifecycle transactions in Workday – new hire validation, transfers, org changes, and offboarding – catching data quality issues before they propagate downstream.
• Coordinate VNDLY contingent workforce operations: contractor onboarding/offboarding, tenure alerts, and Workday record synchronization.
• Support SoD and UAR compliance: quarterly user access review evidence collection across Workday, Greenhouse, Service Now, and VNDLY; flag anomalies within 24 hours.
• Own I‑9/E‑Verify compliance tracking, EEO‑1 data extraction and validation, and onboarding/offboarding systems checklists with defined Day 1 and 4‑hour SLAs.

• Build and maintain the Maverick knowledge base – author structured HR knowledge articles, FAQs, and process guides optimized for RAG retrieval accuracy.
• Own the content lifecycle: track expiration dates, coordinate policy reviews with Compliance, and ensure no outdated content lives in production.
• Monitor Maverick performance daily (containment rate, CSAT, escalation rate, low‑confidence queries) and convert gaps into new content or workflow improvements.
• Serve as human‑in‑the‑loop for complex escalations – resolve with care, document root cause, and build a permanent fix so the same question never escalates again.
• Run weekly bias spot‑checks on AI outputs and maintain the employee‑facing AI transparency log; flag PII exposure, legal guidance, or medical advice as P1 incidents.

• Manage the HR case queue – triage, route, and ensure no case ages beyond SLA without escalation.
• Build and maintain knowledge articles and employee‑facing FAQ content in plain language; update within 48 hours of any policy change.
• Identify recurring case patterns and propose automation or self‑service improvements to eliminate tickets that shouldn’t exist.

• Administer Greenhouse day‑to‑day: requisition setup, pipeline hygiene, data quality audits, and EEOC/OFCCP data completeness on every req.
• Support the Greenhouse‑to‑Workday integration: validate every accepted offer triggers the correct hire record, IT provisioning, and onboarding workflow.
• Serve as first‑line support for TA and HR Operations on Greenhouse and VNDLY issues.

• Own mandatory compliance training completion – enrollment dashboards, weekly tracking, and escalation for any population below 98% before deadline.
• Administer Workday Learning: course catalog setup, enrollment automation, completion tracking, SCORM support, and HCM integration validation.

• Run weekly Workday data quality audits across AI‑critical fields (position, location, manager, cost center, compensation); maintain ≥95% quality score.
• Run and validate the standard People reporting cadence – headcount, attrition, open reqs, tenure, and compliance training – weekly, monthly, and quarterly.
• Fulfill ad‑hoc HRBP data requests via Workday Report Writer and Databricks dashboards within defined SLA; surface recurring requests as automation candidates.

• Own the People Ops process documentation library: write, maintain, and version‑control SOPs for every operational process you execute.
• Audit workflows quarterly; bring a prioritized list of automation opportunities to your manager with effort estimates and expected impact.
• Build and maintain employee and manager self‑service guides to reduce Tier 1 contact volume.

• 2‑4 years in HR Operations, People Operations, HR Shared Services, or HR systems administration – ideally in a scaling tech or life sciences environment; owned a process end‑to‑end, not…