Director, Services

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The Director, Application Services is a key member of the Ellucian Managed Services team, responsible for driving consistent, best‑in‑class enterprise application management strategy across enterprise solutions at Hocking College in Nelsonville, Ohio. This role supports on‑site delivery for a blended team, leading improvement initiatives and aligning with client goals.

This position offers relocation assistance.

• Lead application management, continuous improvement, and strategic alignment of key customer initiatives to demonstrate ROI.
• Manage a blended team of direct reports and matrixed members to achieve customer outcomes.
• Deliver on all responsibilities defined in the contract SOW.
• Assist CIO with leadership functions and site coverage.
• Define and promote best‑in‑class delivery practices, ensuring alignment with customer objectives and industry benchmarks.
• Conduct delivery assessments to identify gaps, inefficiencies, and improvement opportunities.
• Drive a culture of continuous improvement using performance data and client feedback.
• Collaborate with cross‑functional teams to standardize delivery processes and ensure scalable success.
• Serve as a strategic advisor to internal and client leadership with insights into performance and risk.
• Establish and maintain delivery KPIs and metrics dashboards.
• Champion knowledge sharing and process documentation.

• 8+ years of operational technology delivery with a focus on standards adoption.
• Experience with administrative and/or academic applications in higher education.
• Excellent communication and interpersonal skills.
• Experience with Ellucian Colleague or other higher education ERP systems is a plus.
• Strong analytical, communication, and stakeholder management skills.
• Ability to thrive in a dynamic, fast‑paced environment with competing priorities.
• Willingness and ability to travel as required by project demands.

• Comprehensive health coverage: medical, dental, and vision.
• Flexible time off.
• Thrive Flex Lifestyle Account.
• 401(k) with match and Bright Plan.
• Parental leave.
• 5 charitable days.
• Telemedicine.
• Wellness options:
  Headspace, Wellbeats.
• Rethink Care & Wellthy caregiver support.
• Diversity and inclusion programs.
• Employee referral bonuses.
• Education assistance and professional development.

We foster an inclusive workplace and provide equal employment opportunities for all applicants and employees, in compliance with applicable laws. All justified accommodations for persons with disabilities or sincerely held religious beliefs are provided.

• Location:
  
  Nelsonville, OH
• Employment type:
  
  Full‑time
• Seniority level:
  Director
• Industry: Higher Education