Senior Key Account Manager; m​/f​/d eCommerce

Position: Senior Key Account Manager (m/f/d) eCommerce
Location: Germany

personalise marketing, including social media features.
** Job Description
**** We are looking for a commercially minded and energised Senior Key Account Manager to lead a team of 3 and help us grow the E-Commerce business for the LEGO Group in Germany, Austria and Switzerland.
** Bring your learning mentality and commercial competence and become part of our future thinking E-Commerce team!
*
* Please note:

** This position will be based in our LEGO Sales Office in Grasbrunn and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.

The closing date for applications will be
** Friday 6th February 2026.
**** Core Responsibilities**
* ** Direct Management of a Key Customer:
** Personally manage and develop a strategic key account, ensuring revenue growth, customer satisfaction, and successful implementation of tailored e-commerce strategies.
* ** Strategic Key Account Management:
** Develop and oversee comprehensive account strategies for all key e-commerce platforms (e.g., Amazon, Zalando), driving overall account performance and profitability.
* ** Team Leadership and Development:
** Lead, mentor, and develop a team of 3 employees, ensuring performance alignment, skill enhancement, and fostering a collaborative, high-performing team culture.
* ** Performance Analysis and Optimization:
** Analyze sales data, market trends, and customer behaviors to find opportunities, address challenges, and continuously improve account performance.
* ** Relationship Management:
** Build and maintain strong, strategic relationships with key account stakeholders to ensure customer satisfaction and long-term partnership success.
* ** E-Commerce Marketing Strategy Implementation:
** Supervise the planning and execution of marketing campaigns, pricing models, and promotional activities to optimize visibility and sales across e-commerce channels.
* ** Negotiation and Contract Management:
** Lead negotiations for key contracts and agreements with e-commerce partners, ensuring terms align with company objectives and promote mutual growth.
* *
* Cross-Functional Collaboration:

** Coordinate with internal teams such as logistics, marketing, and customer development to ensure smooth operations and the effective execution of account strategies.
** Play your part in our team succeeding!
** The
** E-Commerce Channel
** is a critical driver of the company’s growth strategy, focused on harnessing the full potential of digital sales channels while aligning them with traditional retail efforts. By managing strategic e-commerce partnerships and using data-driven insights, the team ensures maximum revenue generation and brand visibility across all online touchpoints. This department plays a pivotal role in accelerating digital transformation, staying ahead of market trends, and delivering a seamless, customer-centric experience that strengthens the brand's presence in the dynamic world of e-commerce.

The
** Sr. KAM
** plays a critical role in supporting this omnichannel vision by managing a key customer account, ensuring alignment between online and offline strategies, and leading a high-performing team.
** Do you have what it takes
*** Proven experience managing major e-commerce accounts with demonstrated success in driving sales and profitability
* Some years of experience successfully leading and developing teams, with a demonstrated ability to inspire, mentor, and drive high performance in a dynamic environment
* Strong analytical capability and experience in analyzing sales performance, market trends, and customer data to inform strategic decisions and optimize outcomes
* Proven ability to align e-commerce initiatives with broader omnichannel goals to create a seamless customer experience and drive cross-channel growth
* Strong track record of negotiating favorable terms and maintaining productive relationships with key account partners
* Hands-on experience with e-commerce platforms, performance analytics tools, and digital marketing software
* Ability to work cross-functionally and effectively communicate strategies, goals, and performance updates to internal and external collaborators
*…