Help Desk Support Specialist

1 day ago Be among the first 25 applicants

This range is provided by The Intersect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $17.00/hr

Overview:

We are seeking a Help Desk Specialist to join a fast-paced support team that handles inbound maintenance calls from franchisees, store managers, and vendors. This is anon-technical role focused on documenting and routing incoming issues to the appropriate teams. If you have strong communication skills, are computer-savvy, and enjoy helping others, this is a great opportunity to get your foot in the door with a growing organization.

Key Responsibilities:

• Answer inbound calls related to facility maintenance issues
• Accurately document issues based on caller input
• Ask clarifying questions to ensure proper issue recording
• Route requests to the appropriate internal teams

Must-Have Qualifications:

• Comfortable using a computer; able to type at a decent speed
• Strong customer service and communication skills
• Confident and clear phone presence
• Detail-oriented with the ability to clarify and document incoming requests

• Seniority level
  
  Entry level

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries
  
  IT Services and IT Consulting

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